Technical Support Engineer (Enterprise)

About Wise

Wise is a global technology business focused on making cross-border money movement and international payments simpler, faster, and more affordable. Its mission is to help people and businesses send, spend, receive, and manage money across borders with less friction and better value.

By joining the team, you’ll contribute to building a new infrastructure for global money movement that serves people everywhere.

About the Team

Wise Platform enables banks, software companies, and large enterprises to use Wise’s infrastructure through their own products and channels. The partner base includes major names such as Monzo, N26, and Google. The platform team operates like a startup inside a scaling company and is distributed across locations including New York, London, Singapore, and more.

Technical Support Engineers are responsible for giving partners fast, effective help when technical issues appear. This can range from answering questions about API or webhook behaviour to stepping in as the first point of contact during major incidents. The team specialises in Wise Platform APIs and provides round-the-clock coverage across Singapore, Tallinn, and Austin to support reliable partner integrations.

Role Overview

This position is for a Technical Support Engineer on the Integration Success Team, supporting Wise Platform growth across APAC. The role is centred on delivering best-in-class technical assistance to API customers, taking full ownership of complex cases, and working closely with internal teams to resolve issues and improve the overall support experience.

What You’ll Do

• Support API customers across multiple channels and time zones, mainly through email queues, and by phone or video when urgent issues need immediate attention.
• Build strong expertise in Wise API and SWIFT products, along with a clear understanding of how partner integrations are built and maintained.
• Investigate, troubleshoot, and resolve technical issues reported by partners, both independently and with help from engineering, commercial, and other internal teams.
• Act as a first responder during major incidents and help coordinate the response when high-severity issues occur.
• Share product feedback, capture recurring issue patterns, and contribute knowledge that helps improve the platform and support process.

What We’re Looking For

• Hands-on background in technical support engineering within an enterprise setting, with familiarity with support systems and standard support terminology.
• Ability to test and debug REST APIs, read logs, and query databases effectively.
• Strong organisational and prioritisation skills, with the ability to manage complex issues while keeping stakeholders informed.
• Comfort with a support-first environment and a proactive mindset for improving processes and solving recurring problems.
• Confidence under pressure, including handling multiple high-severity incidents at the same time; incident management experience is preferred.
• Basic programming knowledge is a plus, even though the role is not a development position; languages such as Python or JavaScript are desirable.
• Willingness to work in a global 24/5 support model, including regular out-of-hours coverage and weekend on-call duty.
• Ability to work effectively with colleagues from diverse backgrounds and across multiple time zones.

Qualifications

• Essential: experience in a technical support role for an API-based product.
• Essential: strong capability to test and troubleshoot REST APIs, plus a good understanding of API documentation.
• Essential: excellent communication skills with the ability to explain technical topics clearly to non-technical audiences.
• Essential: willingness to be on call outside normal working hours, with compensation provided.
• Essential: familiarity with incident management workflows.
• Desired: background in payments or fintech.
• Desired: experience working with enterprise customers.
• Desired: programming experience in any language.

Additional Information

Wise is committed to building an inclusive workplace where people from different backgrounds, cultures, and perspectives can thrive. The company believes diverse, equitable, and inclusive teams are stronger and help every employee feel respected, supported, and able to grow.

Wise encourages interested candidates to learn more about the company and its culture through its careers pages and social channels.