Technical Support Engineer - Canada

Role overview

Autofleet is expanding its global operations and is seeking technically capable, service-minded support professionals to strengthen its support function. The role suits someone who is organized, eager to learn new tools and technologies, and comfortable working in a fast-moving environment within the fleet mobility space.

This position focuses on delivering high-quality technical assistance to enterprise clients while also feeding customer insights and recurring product pain points back to internal teams. The role runs on shifts and includes weekend work.

What you will be doing

• Act as the first line of technical support for enterprise customers, identifying and resolving complex product issues, often under time pressure.
• Use advanced troubleshooting methods when standard fixes are not enough.
• Build deep knowledge of the full Autofleet product suite and keep up with new features and changes.
• Work closely with Product and R&D teams to investigate serious bugs, raise urgent customer concerns, and contribute to product improvements.
• Join customer discussions, support integrations, and analyze real-world use cases to understand how the platform is being used.
• Recommend product configuration approaches that help each customer get the best performance from the solution.

Requirements

• Minimum 3 years of experience in technical support engineering or a comparable technical support role.
• Strong ability to communicate professionally with customers.
• Hands-on experience with JSON, SQL, APIs, and webhooks for issue diagnosis and resolution.
• Exposure to GCP, Jira, Intercom, and Notion is beneficial.
• Good technical curiosity and a genuine interest in learning new technologies, products, and methods.
• Experience analyzing logs and debugging errors.
• Ability to manage multiple tasks and prioritize effectively, especially when dealing with urgent cases.
• Knowledge of web technologies and scripting languages is a plus.
• Excellent spoken and written English.
• Must be based in North America.

Additional information

The schedule is shift-based and includes weekends. The role is focused on supporting enterprise clients in a fast-paced environment, with regular collaboration across customer-facing and product teams.

No salary, stipend, or opening count was specified in the source.