System Administrator

About KeyMik and the Position

KeyMik is seeking a dedicated and meticulous System Administrator to oversee and support its cloud-based infrastructure, internal technology systems, user account management, security protocols, and business applications. This is a full-time remote role, ideally suited for a tech-savvy individual who thrives in dynamic startup environments and enjoys enhancing system resilience and solving complex technical challenges.

Primary Responsibilities

• Oversee and maintain cloud infrastructure and various business software solutions.
• Administer platforms such as Google Workspace, Microsoft 365, Slack, and others integral to internal operations.
• Manage lifecycle of user accounts including creation, updates, suspensions, and removals while controlling permissions.
• Configure and sustain identity and access management systems including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Regularly monitor server performance, cloud-based services, storage solutions, backups, and overall system health.
• Conduct routine system updates, apply security patches, and perform preventative maintenance tasks.
• Ensure high availability and uptime of all essential services.
• Identify, troubleshoot, and resolve issues related to infrastructure, networking, or applications.
• Implement and enforce cybersecurity strategies and access controls to protect organizational assets.
• Manage VPN configurations, DNS settings, domain management, SSL certificates, and email infrastructure.
• Maintain and test backup and disaster recovery plans and procedures.
• Develop comprehensive documentation for IT systems, workflows, and technical processes.
• Facilitate onboarding and offboarding by provisioning or retrieving equipment and access credentials.
• Collaborate with engineering teams and external vendors to address technical problems.
• Advocate and initiate improvements aimed at boosting security, automating tasks, and improving operational efficiency.

Qualifications and Experience

• Minimum of three years experience in System Administration or IT Infrastructure roles.
• Practical experience with Google Workspace and/or Microsoft 365 environments.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Proficient understanding of networking concepts, including DNS, VPNs, firewalls, and security best practices.
• Expertise managing SaaS applications and handling user permissions securely.
• Strong troubleshooting capabilities coupled with thorough documentation skills.
• Excellent written and spoken English communication skills.
• Ability to work autonomously within an evolving startup setting.

Additional Details

Work Schedule: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET).
Salary Range: $500 to $700 USD monthly, depending on experience.
Location: Remote, with preference for candidates based in Ghana.