Student Experience Assistant

About the Role

The Student Experience Assistant at the London Academy for Applied Technology (LAAT), a partner institution of Plymouth Marjon University, plays an essential role in supporting and enhancing the student experience. Reporting to the Student Experience Lead, this position helps coordinate student engagement programs, manage student voice forums, support feedback processes, and aid regulatory compliance efforts including Office for Students (OfS) readiness to foster a positive academic environment consistent with partnership standards.

Key Responsibilities

• Assist in organizing and administering Student Voice Committee, Student Interest Panel, and Student Interest Committee activities including scheduling monthly operational and quarterly strategic meetings.
• Prepare meeting agendas, record minutes, and monitor action points to ensure follow-ups.
• Facilitate recruitment and engagement of Class Representatives and nurture communication between students, faculty, and senior management.
• Support planning and execution of induction, orientation, transition programs, and student-led clubs, societies, and other engagement initiatives.
• Encourage student involvement in enrichment and community-building activities, collaborating with academic staff to create an inclusive learning atmosphere.
• Provide first-contact support for student queries, escalate complex cases, and liaise with academic and support staff for issue resolution, while respecting confidentiality.
• Collect and analyze student feedback from various channels, highlight important themes, and assist in communicating outcomes to students.
• Help ensure compliance with partnership quality assurance requirements and contribute to data gathering on attendance, engagement, and satisfaction metrics.
• Manage and update student communications on multiple platforms, ensure clear dissemination of academic regulations, policies, and event information, and maintain accurate records of engagement activities.

Candidate Profile

Essential qualifications and skills:

• Previous experience in a student-facing or administrative role within education.
• Strong organizational skills and effective time management.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team setting under supervision.
• Experience coordinating meetings or events.
• Capability to handle confidential and sensitive matters with professionalism.

Preferred qualifications:

• Familiarity with higher education environments.
• Understanding of student voice mechanisms and committee operations.
• Knowledge of UK Higher Education regulatory frameworks such as the Office for Students.
• Experience working within partnership provision settings.

Benefits

• Participation in Nest Pension Plan.
• Opportunities for Continuing Professional Development training.
• Discounts on food and beverages.