SMB Onboarding Manager

About Connecteam

Connecteam is a leading platform designed for managing deskless teams, trusted globally by over 80,000 businesses. The platform is built specifically for those handling operations outside traditional desks—managing shifts, jobs, and teams across multiple locations. Connecteam consolidates daily operations and team communication into a seamless app covering aspects like hiring, scheduling, training, tasks, and daily coordination, empowering teams to efficiently manage their work.

With backing from top investors amounting to over $220 million, Connecteam is on a fast growth trajectory, enabling frontline teams worldwide to operate smarter, stay connected, and increase efficiency.

Role Overview

The SMB Onboarding Manager will oversee the critical first interaction phase with new clients by managing their onboarding experience. This role involves close collaboration with small and growing business clients to ensure effective adoption and implementation of Connecteam’s software, thereby delivering tangible value and building a foundation for sustained success.

Key Responsibilities

• Manage the complete onboarding journey for SMB clients from initial kickoff through to product activation.
• Provide customized training sessions tailored to each client’s specific business requirements to aid efficient platform configuration and deployment.
• Lead customers towards quick results that highlight the software’s benefits and encourage adoption.
• Ensure strong user engagement habits are established to promote customer retention and satisfaction.
• Proactively identify clients at risk of disengagement and develop strategies to reduce potential churn.

Experience & Skills Required

• At least two years’ experience in SaaS onboarding, implementation, or other client-facing roles is mandatory.
• Prior experience collaborating with SMB clients is highly preferred.
• Strong skills in presentation and training delivery.
• Technical aptitude to quickly understand and effectively communicate software functionalities.
• Excellent organizational capabilities to manage multiple onboarding projects simultaneously.
• A cooperative team player who thrives in fast-paced startup environments.
• A positive, empathetic attitude combined with high energy levels.

Additional Information

The salary for this position ranges between $70,000 and $90,000 annually. Applicants must be currently employed in one of the following U.S. states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.

Work Culture and Benefits

• Company investments focus heavily on personal and professional growth with ongoing training opportunities.
• Impactful work supporting managers of various business sizes to efficiently manage their deskless teams.
• A passionate workforce dedicated to delivering value and advancing company goals.
• A vibrant social environment including weekly happy hours and festive events to strengthen team bonds.
• A diverse and inclusive workplace committed to fostering support, care, and encouragement for all employees.

Together, we are shaping the future of how work is done.