Shift Leader - Tesco Comber Express

About the Role

As a Shift Leader at Tesco Comber Express, you will play a key role in coordinating the store team to ensure a clean, well-stocked environment that consistently exceeds customer expectations. This includes supporting colleagues, managing daily priorities, and maintaining a safe and welcoming shopping space.

Working Hours and Flexibility

Shifts are scheduled between 6:00 AM and 10:00 PM every day of the week. You will receive a minimum of 16 guaranteed hours each week, with flexibility to work as few as 12 hours weekly if preferred. Shifts are assigned with three weeks' notice, and Tesco encourages applicants whose availability closely matches the hours required to still apply. The role requires candidates to be 18 years or older.

Key Responsibilities

• Lead and manage duty shifts in a dynamic retail setting.
• Ensure the store is clean, well-presented, and adequately stocked.
• Provide exceptional customer service by actively listening and helping customers fulfill their needs.
• Coach colleagues, delivering constructive feedback and fostering team spirit.
• Maintain safety standards and support a positive work atmosphere.
• Assist management with store performance improvements and community initiatives.
• Open and close the store as required, making sound decisions to safeguard all.
• Communicate effectively with colleagues, keeping them informed of updates and changes.

Candidate Requirements

• Demonstrated ability to deliver high-quality customer service consistently.
• Strong interpersonal skills to build constructive and inclusive relationships within the team.
• Excellent communication skills, comfortable with multiple methods of sharing information.
• Capability to lead in the absence of management, making sound decisions.
• Flexibility and adaptability to change, with a proactive mindset to improve service delivery.
• Motivational leadership to inspire and support team members.
• A curious and innovative approach to enhancing customer, community, and environmental outcomes.

Benefits and Perks

• Starting pay rate from £15.59 per hour, with additional payments depending on location.
• Annual holiday starting at 20 days plus one personal day, rising to 22 days after a year, plus bank holidays.
• Ability to request flexible working from day one.
• Discounts including 10% off normally and 15% on pay day weekends, potentially saving up to £2,000 annually via the Colleague Clubcard, including a shareable card for family outside the home.
• Access to free wellbeing services and resources supporting mental and physical health.
• Life insurance cover five times your pay and a pension scheme with matching contributions up to 7.5%.
• Various employee benefit choices such as discounts, shares, and cycle-to-work schemes.
• Provision of uniform and comprehensive policies supporting work-life balance.
• Inclusion in colleague networks representing diverse backgrounds to foster a sense of community.

Additional Information

Tesco supports diversity, equity, and inclusion and promotes an accessible recruitment process. This role requires candidates to be 18 years or over due to working hours and legal requirements. Tesco values flexible working arrangements and encourages open discussions to accommodate individual circumstances, including major life changes.

Tesco strives to be every customer's favorite shopping destination by acting responsibly towards customers, communities, and the planet, emphasizing sustainability and inclusion in the workplace.