কাজের বিবরণ

Responsible for driving sales and ensuring superior customer service delivery.
Assist in operational tasks such as housekeeping and maintaining visual presentation standards as directed by store management.

Present an inviting image by adhering to dress standards and maintaining cleanliness of the premises including dining area and parking lot.
Guarantee product freshness and accuracy by strictly following the 'Always Fresh' procedure.
Provide exemplary guest service with a friendly demeanor, attentive approach, and comprehensive product knowledge.
Enhance customer interactions by applying the Smile, Eye Contact, Thank You (S.E.T.) principles.
Ensure every order is handled with precision using correct processes.
Welcome guests warmly within 5 seconds of their arrival at counters or drive-thru points.
Work efficiently to meet speed of service goals by fulfilling orders promptly.
Address guest complaints immediately and effectively to resolve issues and maintain satisfaction.
Listen actively to customer concerns and apologize when necessary.

Comply with all operational standards when preparing products according to training guidelines.
Prepare products following order displays to assure order accuracy.
Communicate product and showcase needs to maintain proper stock levels.
Regularly check and log product temperatures as required.

Attend all store meetings and related events.
Adhere to the restaurant’s policies, procedures, and standards.
Maintain an organized, clean, and well-stocked front counter, especially during busy periods.
Follow handwashing protocols and complete sanitation tasks as assigned by management.

Handle payments via cash, credit cards, vouchers, or automatic debits accurately.
Issue receipts, refunds, and change correctly.
Verify cash drawer contents at shift start to ensure sufficient change availability.
Keep checkout areas clean and orderly.

Operate in full compliance with occupational health and safety regulations.
Understand and adhere to safe work practices and procedures.
Use required personal protective equipment appropriately.
Report any injuries, unsafe conditions, accidents, or security issues promptly to management.
Avoid any actions or use of equipment that could endanger self or others.

Senior Service Crew