Senior Manager Digital Transformation

About the Role

We are looking for a seasoned and visionary Senior Manager or Director of Digital Transformation to spearhead enterprise-wide digital initiatives and lead the organization's transformation journey. This individual will be accountable for designing and implementing the digital transformation strategy, streamlining business operations, accelerating the uptake of digital technologies, improving experiences for both customers and employees, and utilizing emerging technologies to achieve tangible business results. The perfect candidate is a strategic leader with demonstrated success in managing complex transformation projects and bridging business with technology to make a lasting organizational difference.

Key Responsibilities

• Craft and implement the organization’s digital transformation plan aligned with overarching strategic goals.
• Identify and leverage opportunities for enhancing business outcomes through digital innovations, automation, data insights, and inventive solutions.
• Provide executive leadership with guidance on emerging digital technologies, industry trends, and transformation prospects.
• Set up governance structures, define success metrics, and develop frameworks to realize transformation benefits.
• Steer enterprise-wide transformation programs from conceptualization through execution and successful adoption.
• Coordinate complex, cross-departmental initiatives involving business units, IT teams, and external collaborators.
• Oversee the transformation portfolio ensuring projects are delivered on schedule, within scope, and under budget.
• Enhance operational excellence through redesigning processes and enabling digital capabilities.
• Analyze, redesign, and optimize workflows to boost efficiency and service quality.
• Promote automation, digitization of workflows, and data-driven decision-making throughout the organization.
• Champion a digital-first mindset and cultural shift across departments.
• Assess and apply new technologies such as AI, analytics, automation, cloud computing, and enterprise software.
• Collaborate with technology teams to ensure solutions meet business needs and support long-term objectives.
• Discover innovative methods to improve experiences for customers, investors, employees, and stakeholders.
• Lead organizational change initiatives to encourage adoption and maximize transformation success.
• Design and implement communication, engagement, training, and stakeholder management tactics.
• Foster a culture emphasizing innovation, agility, and perpetual improvement.
• Develop strong partnerships with senior executives, department leaders, and external partners.
• Present transformation strategies, business cases, and progress reports to senior stakeholders.
• Influence and unify diverse business units around transformation goals.

Requirements

• A bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a similar field.
• A master’s degree such as an MBA or its equivalent is preferred.
• Between 10 to 15+ years of experience in digital transformation, technology strategy, or business transformation roles.
• A proven history of successfully directing extensive transformation programs.
• Strong expertise in business process improvement, operating model changes, and digital enablement.
• Experience leading senior stakeholders and multidisciplinary teams.
• Proven ability to manage organizational change and drive transformation adoption.

Preferred Qualifications

• Background working in regulated and complex sectors like government, financial services, real estate, infrastructure, aviation, or energy.
• Familiarity with AI, advanced data analytics, automation, cloud platforms, and enterprise systems.
• Experience with Microsoft ecosystems including Dynamics 365, Power Platform, Azure, and data analytics technologies.
• Professional certifications such as PMP, Prosci, Agile, TOGAF, Lean Six Sigma, or equivalents are considered an advantage.

Core Competencies

• Expertise in digital transformation leadership
• Strategic planning and execution skills
• Innovative management and solution ideation
• Business process reengineering capabilities
• Change management expertise
• Stakeholder engagement and influence
• Program and portfolio management proficiency
• Data analytics and insight generation
• Effective executive communication
• Strong commercial and business acumen
• Leadership and talent development