Senior Manager - Application Design & Development Excellence

About the Role

As a Senior Manager for Application Design & Development at Qiddiya Investment Company, you will be instrumental in crafting and enhancing the overall guest experience across various offerings. This role involves designing, implementing, and managing experience systems to boost visitor engagement and optimize operational workflows. It requires a strategic mindset coupled with practical execution skills to align innovative methods with guest needs and support Qiddiya's transformational initiatives.

Key Responsibilities

• Lead the creation and deployment of experience systems aimed at improving guest engagement and satisfaction levels.
• Work alongside multiple departments to incorporate technological solutions that facilitate a seamless customer journey.
• Conduct thorough market and guest feedback research to spot trends and preferences, using this data to refine experience systems.
• Implement and monitor customer feedback tools, ensuring that actionable insights are utilized effectively to enhance experiences.
• Prepare training resources and deliver sessions to equip staff with the skills needed to maximize the benefits of experience systems in guest interactions.
• Continuously assess the performance metrics of these systems and suggest improvements as necessary.
• Serve as a key connector among IT, operations, and customer service to maintain synergy in improving guest experiences.
• Keep abreast of latest industry developments and emerging technologies to recommend innovative solutions.

Qualifications and Skills

• A Bachelor's degree in Business Administration, Information Technology, Hospitality Management, or a related field is essential; a Master’s degree is advantageous.
• Minimum of five years’ professional experience in experience management, customer experience, or similar positions within the hospitality or entertainment sectors.
• Strong knowledge of experience management platforms, CRM systems, and customer journey mapping methodologies.
• Excellent analytical capabilities and a proven track record of leveraging data to inform strategic decisions.

Compensation and Benefits

The position includes a comprehensive benefits package designed to support employee well-being and job satisfaction.