Senior Brand Experience Manager

About Lost Studios

Lost Studios is a forward-thinking entertainment company that partners with celebrity creators to co-found businesses. Combining strategy, funding, and creativity, Lost transforms the audiences of its talent into diverse brands, content, real-life experiences, and ventures.

Role Overview

The Senior Brand Experience Manager will be responsible for overseeing the execution of influencer-led brand partnerships across platforms such as YouTube, social media, endorsements, memberships, and more, working with both local Australian and international clients and brands. This role acts as the vital connection between the content production and sales teams, managing client relationships throughout the campaign lifecycle, briefing content creators and talent to ensure brand alignment, and delivering post-campaign performance reports.

As part of a startup environment, the role requires close collaboration with the Head of Commercial to design and implement streamlined delivery workflows that accommodate a wide client and talent base across various markets. Sydney-based candidates are preferred, but applicants from anywhere in Australia who meet the criteria are encouraged to apply.

Key Responsibilities

• Manage full campaign delivery from post-sale transition to final report, handling multiple concurrent talent-driven campaigns including YouTube, social media, and endorsements.
• Maintain campaign timelines and briefs, proactively managing risks and resolving issues with sensitivity to different international time zones and market nuances.
• Provide creative input, influencing campaign concepts beyond merely executing existing plans.
• Serve as the primary client contact, facilitating clear communication and tailored engagement for both brand and agency partners to support ongoing relationships and new business opportunities.
• Translate client and campaign requirements into precise briefs for content teams and talent, ensuring all brand standards and messaging guidelines are met.
• Review all content and campaign deliverables before release, managing feedback and approval cycles efficiently.
• Assess inbound campaign inquiries, qualifying and directing them appropriately, while collaborating in pre-sale ideation and request-for-proposal responses.
• Maintain visibility on talent availability, capacity, and campaign pipelines across teams to optimize resource allocation.
• Develop post-campaign wrap-up reports tracking key performance indicators and client objectives.
• Work with the Head of Commercial to refine delivery processes, templates, and operational frameworks that scale across markets.
• Contribute to an exceptional client experience emphasizing quality and service excellence aligned with Lost's standards.

Candidate Profile

• Minimum of 5 years’ experience in client-facing roles such as account management, campaign delivery, or client services within media, digital media, talent or influencer marketing, or related fields.
• Proven capability to manage communications with both local and international clients, navigating differing time zones smoothly.
• Deep understanding of the creator economy, particularly platforms like YouTube, and expertise in branded content production across multiple markets.
• Excellent communication skills, both written and verbal, capable of creating clear briefs and handling diverse client stakeholders, including challenging conversations.
• Strong organization with the ability to manage multiple projects and stakeholders concurrently without compromising quality.
• Creative and strategic thinker who can identify compelling campaign angles and articulate concepts beyond basic execution.
• Collaborative mindset that fosters cross-functional teamwork.
• Adaptability to fast-moving startup settings, energized by building new processes and solutions amid change.