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About the Role

HEX Entertainment LLP is hiring for front-line roles at The Grid, a retail entertainment unit in Bengaluru. The available openings cover retail counter sales, customer support, and operational coordination across the Koramangala 5th Block, New BEL Road, and Kalyan Nagar locations.

Locations

Koramangala, 5th Block, Bengaluru
New BEL Road, Bengaluru
Kalyan Nagar, Bengaluru

Open Positions

Retail Counter Sales Executive: 3 openings total
Koramangala: 1 opening
BEL Road: 1 opening
Kalyan Nagar: 1 opening

Compensation

Freshers can expect a monthly pay of INR 20,000 with no deductions, along with performance-linked incentives of up to INR 4,000.

Working Hours and Schedule

Two shift options are available: 11:00 AM to 8:00 PM and 2:00 PM to 11:00 PM
Work is required on weekends and public holidays
Weekly off: one day between Monday and Thursday
For customer support, the shift timing is 11:00 AM to 8:00 PM with one weekday off each week

Retail Counter Sales Responsibilities

Serve as the first point of contact for visitors and build positive customer relationships
Promote add-on activities, beverages, and second games through upselling and cross-selling
Handle queue management and waiting lists smoothly
Learn the activity flow and explain how the games work
Supervise housekeeping support and coordinate on-ground unit needs
Assign customers to activities and guide them through the experience
Answer customer questions, provide support, and resolve concerns quickly and professionally
Collect reviews and handle billing when needed
Carry out opening and closing checklist tasks and other unit-level operational duties as assigned
Escalate complaints and difficult situations to seniors when required
Support events, bookings, equipment safety, player supervision, and other administrative needs

Customer Support Responsibilities

Call customers from the database for retention and follow-up
Reach out to leads and potential buyers through different channels
Handle communication with LinkedIn contacts, event management companies, and corporates when needed
Respond to phone and web enquiries as required
Reply to Google reviews when needed
Run email, SMS, and other promotional campaigns for the unit
Stay updated on each activity, offer, and related details
Maintain customer contact records and update information accurately
Call active and prospective clients to encourage bookings and purchases
Address customer questions, complaints, and suggestions promptly
Document important call and conversation details
Coordinate with front executives and managers on enquiries and bookings
Pass customer acceptance details to the sales team for closure
Track both successful and unsuccessful closure attempts
Join team meetings and work with full professionalism and respect

Requirements

High school diploma is required; additional qualifications will be an advantage
Strong spoken and written English skills are necessary
Good communication and customer interaction skills are expected
Interest in building a career in retail sales is preferred
Strong negotiation, problem-solving, and customer service abilities are needed
Ability to work flexibly across shifts is important
Must be comfortable working as part of a team
For customer support, prior telecalling or similar experience is preferred
Basic computer knowledge, including common MS tools, is required for customer support work
Strong interpersonal, research, and record-keeping skills are important for customer support

Additional Information

Gender preference: any
The role involves alertness while customers are using activities and safeguarding gaming equipment
Candidates should be prepared to perform on-the-job tasks as per unit requirements
Customer support work may require coordination across phones, web enquiries, reviews, and campaign outreach
The role calls for a calm, respectful approach in all interactions

Company

The Grid is operated by HEX Entertainment LLP.

Sales Executive / Operations Executive / Customer Support Executive

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