Room Service Order Taker

Job Overview

The role involves managing food and beverage room service order calls efficiently, adhering strictly to Rixos hospitality standards. The candidate must ensure seamless communication by connecting calls to the appropriate department while maintaining excellent grooming and professional conduct. A key part of the role is to stay updated on daily hotel activities, menu items, and special events to provide knowledgeable service to guests.

Key Responsibilities

• Promptly answer all F&B room service calls following Rixos standards and direct them appropriately.
• Maintain full awareness of daily Rixellence information and hotel events.
• Exhibit impeccable grooming and professionalism at all times.
• Attend scheduled training sessions to update skills and knowledge.
• Collaborate respectfully with team members and other departments.
• Possess comprehensive knowledge of hotel facilities, F&B outlets, operating hours, shops, and ballrooms.
• Be well-informed about special daily functions and events within the hotel.
• Uphold strict confidentiality regarding company information.
• Ensure consistent adherence to product and service standards.
• Address guests courteously by time-appropriate greetings and use their surnames when possible.
• Confirm guest orders by repeating them back accurately.
• Handle order opening and closing processes efficiently.
• Maintain cleanliness of the order taker's booth.
• Use guest names appropriately to personalize service.
• Ensure readiness for emergencies by being familiar with hotel procedures.
• Stay knowledgeable about relevant operational standards manuals.
• Support new hotel openings by participating in Task Force Teams.
• Perform additional reasonable tasks as assigned.

Qualifications and Skills

• Excellent communication and organizational abilities.
• Reliability and responsibility in work conduct.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong teamwork skills.
• Previous experience in food and beverage service is beneficial but not mandatory.
• Familiarity with Micros systems is an advantage; training will be provided if needed.

Additional Information

• Employee benefit card providing discounts across Accor properties worldwide.
• Learning opportunities through dedicated training academies.
• Prospects for personal growth within the hotel and globally.
• Participation in corporate social responsibility initiatives like Planet 21.