Retail Store Manager

Overview

The Retail Store Manager will play a pivotal role in driving store sales, overseeing the sales team, reaching sales objectives, delivering outstanding customer service, and ensuring seamless daily store operations.

Primary Duties

• Lead and inspire the sales team to meet both daily and monthly sales goals.
• Evaluate team members' and individual performance regularly, offering constructive feedback and coaching.
• Deliver exemplary customer service and professionally address customer inquiries and complaints.
• Promote the sales of mobile phones, accessories, and related products.
• Track store sales metrics including conversion rates, billing effectiveness, and product performance.
• Maintain optimal product displays, ensure stock availability, and oversee visual merchandising standards.
• Collaborate with the Store Manager and management regarding sales results and business needs.
• Provide training for sales staff on products, promotional offers, and selling strategies.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Keep abreast of competitor activities, market trends, and customer preferences.
• Responsible for safeguarding store assets, inventory, and company property.
• Compile and submit daily and weekly sales performance reports.
• Uphold discipline, attendance, grooming standards, and professional behavior within the sales team.

Qualifications and Experience

• Preferably a graduate degree.
• Between 2 to 5 years of experience in retail sales, ideally within mobile phones or consumer electronics sectors.
• Previous experience as a Sales Manager or Team Leader is advantageous.

Core Competencies and Skills

• Excellent communication and interpersonal abilities.
• Strong sales aptitude with effective negotiation skills.
• Leadership qualities and capability to manage a team.
• Comprehensive knowledge of mobile phones, accessories, and consumer electronics.
• Target-driven mindset combined with customer-centric focus.
• Capacity to work efficiently under pressure to meet deadlines.
• Basic proficiency in MS Office and sales reporting tools.

Performance Indicators

• Achievement of sales and revenue targets.
• Productivity levels within the team and individual sales achievements.
• Sales conversion rate and average customer transaction value.
• Attachment sales of accessories and products.
• Customer satisfaction metrics.
• Compliance with stock management and operational policies.
• Attendance, discipline, and productivity of the sales staff.