Replenishment Driver

Job Overview

The Replenishment Driver, also known as the Customer Support Coordinator, is responsible for delivering and restocking products in vending machines and solutions across assigned markets following a weekly schedule. This role also ensures vending units are functional and well-maintained by conducting routine maintenance and repairs on DGI's Vendor Managed Inventory (VMI) solutions. Acting as a liaison between customers, sales, and customer service, the driver strives to exceed customer expectations. The position offers growth opportunities within the organization.

Key Responsibilities

• Travel to multiple customer sites to replenish inventory and perform vending equipment repairs, responding promptly to any operational issues.
• Prepare and organize the delivery van with necessary stock for replenishment tasks.
• Safely load and unload products onto company vehicles.
• Keep the vehicle clean and orderly by the end of each workday, reporting maintenance needs promptly.
• Conduct cycle counts to verify inventory accuracy and collaborate with the inventory team to correct any inconsistencies.
• Communicate clearly with internal teams about assigned vending accounts and any emerging problems.
• Provide after-hours support for equipment downtime occasionally (under 5% of the time).
• Perform weekly stock refreshes for all designated accounts.
• Assist technical support in fixing malfunctioning systems.
• Carry out preventive maintenance on equipment at each customer location weekly.
• Address customer requests during site visits effectively.
• Review monitoring reports and act accordingly (e.g., expedite reports, cycle counting, ScaleMate errors).
• Update machine databases as needed, including adding new employees or updating pictures and descriptions.
• Support helpdesk operations when required.
• Maintain sanitation standards for vending equipment and vehicles to ensure cleanliness and safety.
• Follow all safety policies and guidelines of both the company and customer locations, including wearing steel-toed shoes and adhering to the dress code.
• Provide occasional warehouse assistance as requested by management.
• Comply with the DoALL Fleet Vehicle Policy.
• Other duties as assigned by supervisors or managers.

Required Skills and Experience

• Possession of a valid driver's license with a clean driving record.
• Capable of working independently as well as collaboratively within a team environment.
• Mechanical aptitude with preference given to candidates experienced in basic mechanical repairs.
• Strong integrity and a solid work ethic.
• Passionate, flexible, customer-oriented, and team-focused.
• High urgency and accountability in task execution.
• Physical ability to lift up to 50 pounds.
• Experience in customer relations and excellent time management skills.
• Effective problem-solving skills to diagnose and resolve issues.
• Excellent verbal, written communication, and listening skills.
• Basic proficiency with Microsoft Excel, Word, and Outlook.
• Preferred knowledge of computers and networking basics.
• Related experience in areas such as AutoCrib, VMI, and inventory management is advantageous.

Employment Benefits and Conditions

• Competitive benefit package including medical, dental, vision, life insurance, short-term and long-term disability insurance, flexible spending accounts, 401(k), and profit-sharing options.
• Opportunity for professional growth and advancement within the company.
• Candidate must consent to background screening and post-offer drug testing.