Regional Manager, Account Management (ANZ & Asia)

About Trustpilot

Trustpilot is a rapidly growing and profitable FTSE-250 firm aiming to become the worldwide emblem of trust. Operating the largest open customer review platform globally, Trustpilot connects consumers and businesses through honest feedback, boasting over 350 million reviews, 60 million monthly active users, and extensive international presence.

Role Overview

We are seeking a Regional Manager for Account Management to supervise a focused team handling midmarket and enterprise customers across Australia, New Zealand, and Asia. This role includes overseeing the entire customer lifecycle, from onboarding to retention and expansion, working with clients including top Australian brands. You will lead local operations, support team growth, streamline workflows, engage employee feedback, and collaborate with global stakeholders.

Responsibilities

• Lead a team responsible for commercial expansion in midmarket and enterprise sectors within ANZ and Asia.
• Direct the team employing industry best practices aligned with regional and corporate strategies.
• Hold accountability for Enterprise and Core customers throughout their complete journey in the region.
• Contribute to mid- and long-term strategic planning to boost retention and enhance new business productivity.
• Detect customer challenges and design innovative solutions to improve their experience.
• Manage personnel-related functions including recruitment, performance management, and professional development.
• Occasional travel to Europe and participation in late-day meetings may be required.

Candidate Profile

• Possesses strong knowledge of the ANZ market and preferably experience across other Asian markets.
• Experienced in leading teams and managing hiring, evaluations, financials, and organizational growth.
• Proficient in renewal negotiations, contract handling, and managing customer lifecycles.
• Track record of delivering excellent customer service and exceeding business targets.
• Passionate about account management and fostering a positive work environment.
• Aligns with company values emphasizing customer focus, integrity, collaboration, and proactive execution.

Benefits

• Flexible work arrangements to balance personal priorities.
• Competitive salary with bonus opportunities.
• 25 vacation days plus statutory holidays and two paid volunteering days annually.
• Access to professional growth through Trustpilot Academy and other learning platforms.
• Superannuation, salary protection, and life insurance coverage.
• Full access to mental health resources including Headspace and 24/7 Employee Assistance Program.
• Paid parental leave and cycle to work program.
• Vibrant office atmosphere with stocked refreshments, social events, and offsite team activities.

Inclusion & Equal Opportunity

Trustpilot values diversity and inclusiveness, encouraging applicants from all backgrounds to apply regardless of race, ethnicity, religion, gender, sexual orientation, disability, age, parental or veteran status. Adjustments can be requested during recruitment to support candidates with disabilities.