Patient Services Coordinator

Role Overview

NOYA Clinics in Riyadh is looking for a Patient Services Coordinator to support day-to-day patient coordination and front-line service delivery within a healthcare setting.

What You Will Do

• Arrange patient appointments, visit schedules, and post-visit follow-ups.
• Greet patients on arrival, guide them through available services, and explain procedures when needed.
• Respond to patient questions, requests, and complaints in a courteous and professional manner.
• Keep patient files accurate and current by entering updates and corrections as required.
• Serve as a link between patients and the medical and administrative teams, including doctors and nurses.
• Support patient registration, insurance-related paperwork, and service workflow steps.
• Follow healthcare rules, confidentiality requirements, privacy regulations, and internal quality standards.
• Gather patient input and help identify ways to improve the overall patient experience.

Requirements

• A bachelor’s degree or equivalent practical experience in healthcare administration, business, or a similar discipline.
• Strong verbal and written communication along with solid customer service ability.
• Capability to manage private medical information discreetly and responsibly.
• Good planning, organization, and issue-resolution skills.
• Comfort using computer systems; familiarity with healthcare software is an advantage.
• English and Arabic fluency is commonly expected, depending on workplace needs.

Skills

• Patient coordination
• Customer service
• Healthcare administration
• Record management
• Interdepartmental communication
• Scheduling
• Confidentiality handling
• Problem solving
• Time management
• Attention to detail
• Computer literacy
• Bilingual communication

Additional Information

This is a full-time, on-site position based in Riyadh, Saudi Arabia. No salary, perks, application deadline, or vacancy count was specified in the source.