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About Kindbridge Behavioral Health

Kindbridge Behavioral Health is dedicated to improving accessibility to specialized mental health care for individuals affected by gambling, gaming, and other behavioral addictions. Our success relies heavily on building strong, trustworthy relationships with referral partners who guide individuals to our services.

Role Overview

As a Partner Success Manager, you will take charge of ensuring the success of Kindbridge’s referral partners through onboarding, activation, and continuous support. You will enable partners with the resources and confidence needed to connect those in need to our specialized behavioral health programs. The role combines relationship management, process enhancement, problem-solving, and the strategic use of technology.

Key Responsibilities

Act as the main contact for your assigned referral partners after sales handoff.
Support partners through onboarding, implementation, and ongoing relationship management.
Establish lasting partnerships by offering attentive support and proactive communication.
Conduct regular business reviews to uncover opportunities for expansion and resolve challenges preemptively.
Design, refine, and optimize referral workflows to be straightforward and efficient.
Collaborate with Marketing and IT teams to enhance referral processes and the overall partner journey.
Create scalable onboarding procedures and develop partner-oriented resources such as guides, referral materials, educational content, and training documents.
Track referral activities, engagement rates, and conversion data to spot trends and growth avenues.
Analyze partner performance, proposing strategies to boost referral volume and retention.
Collect feedback from partners and convert insights into process improvements.
Coordinate with Business Development to assess readiness for new referral collaborations.
Employ AI platforms like ChatGPT, Claude, or equivalents to streamline workflows, draft communications, analyze data, and generate educational materials.
Maintain accurate partner records in CRM and referral systems.
Identify opportunities for automation and technological enhancements to improve operational efficiency.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or related discipline.
3 to 5+ years of relevant experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or related fields.
Proven ability to foster and manage partner relationships, encourage engagement, and collaborate effectively across teams.
Preferred experience in healthcare, behavioral health, telehealth, or a similar regulated industry.
Proficiency in CRM or partner management software and digital tools supporting relationship management and referral workflows.
Experience leveraging AI tools such as ChatGPT or Claude to increase productivity and streamline communication and training.
Familiarity with Google Workspace, Microsoft Office, video conferencing, marketing automation, and form-building platforms like HubSpot, Webflow, or Typeform.
Strong analytical, communication, organizational, relationship-building, and project management capabilities with skill in handling multiple priorities.
Passion for expanding access to quality behavioral healthcare through excellent partner relationships.

Why Work With Kindbridge?

Contribute significantly by enhancing accessibility to specialized behavioral health care.
Be part of a cooperative, mission-centered environment that values innovation and individual contributions.
Benefit from unlimited paid time off promoting work-life balance.
Access comprehensive medical, dental, and vision insurance plans.
Participate in a 401(k) plan with employer matching.

Compensation

Salary will be determined based on the candidate’s educational background, experience, skills, and internal equity aligned with market norms.

Remote position salary range: $75,000 USD to $90,000 USD annually.

Partner Success Manager