Part-Time Receptionist

Overview

The Receptionist position is a part-time role based at the Frankfort Family Reena Residence in Toronto, Ontario. As the initial contact point at the facility, the individual will welcome and assist visitors, tenants, employees, and community partners. This role is vital in fostering a respectful, inclusive, and professional environment that aligns with Reena's mission and values. Collaboration with internal teams ensures smooth daily operations and prompt response to inquiries.

Primary Duties

• Regulate building entry by remotely granting access to visitors arriving by vehicle or on foot.
• Warmly receive and provide assistance to tenants, staff, participants of day programs, and guests.
• Manage visitor sign-ins and direct attendees to their designated locations or appointments.
• Handle incoming telephone calls, routing them internally or recording voicemail messages as appropriate.
• Maintain a key log system, ensuring all keys are tracked per established guidelines.
• Carry out general office tasks such as photocopying, uploading documents to ShareVision platform, and record upkeep.
• Support execution of special events and corporate functions when required.
• Sort and deliver incoming mail to its designated distribution points.
• Coordinate ordering, receipt, and organization of office supply deliveries.
• Liaise with the facility's Property Department to communicate maintenance and repair needs.
• Keep the reception coffee station stocked and tidy when applicable.

Qualifications

• Completion of secondary school education (high school diploma).
• At least one year of professional or volunteer experience in a receptionist or customer service capacity.
• Familiarity with multi-line telephone systems and competency in Microsoft Office suite.
• A personable, respectful, and professional demeanor conducive to positive workplace interactions.

Work Schedule & Location

The position entails working onsite from Monday to Thursday between 5 PM and 9 PM at 165 Elm Ridge Drive, Toronto, ON M6B 1B5. Shift timings may be adjusted based on operational needs, and there is a possibility of reassignment to other locations managed by Reena according to business requirements.

Additional Information

This is a newly established role currently open for hiring. Reena is committed to fostering an inclusive environment that values diversity and ensures accessibility, adhering to the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations during recruitment can be arranged upon request. Application sorting is supported by AI tools, though final hiring decisions are conducted by human reviewers.