Part-Time IT Administrator

About the Role

OSEH Inc. invites applications for a part-time IT Administrator to oversee and support the firm's technology infrastructure remotely. As the key IT professional, you will ensure seamless operation of computer hardware, software, networking equipment, and support tools while advancing cybersecurity measures and collaborating with leadership on strategic technology plans.

Key Duties and Responsibilities

• Act as the primary IT contact providing technical assistance to employees working from various office sites and remote locations.
• Install, configure, and maintain desktops, laptops, peripherals such as monitors, printers, scanners, mobile devices, and conference technologies.
• Administer Microsoft 365 services including user management in Outlook, Teams, SharePoint, OneDrive, Exchange alongside licensing, permissions, and security configurations.
• Handle onboarding and offboarding by setting up user accounts, configuring workstations, deploying needed software, and managing access controls.
• Support network operations including internet, Wi-Fi, VPNs, firewalls, routers, switches, and remote access systems.
• Develop and enforce cybersecurity rules covering multi-factor authentication, endpoint security, vulnerability assessment, backup solutions, disaster recovery, and employee security training.
• Continuously monitor IT systems to enhance performance, security, and efficiency.
• Manage and coordinate software licenses, installations, updates, and renewals for engineering, GIS, and business-related tools.
• Provide technical support for a range of civil engineering and project management software such as Autodesk AutoCAD Civil 3D, Bentley OpenRoads Designer, MicroStation, Bluebeam Revu, ArcGIS, Microsoft Project, Adobe Creative Cloud, and MS Office 365.
• Maintain and troubleshoot large-format printing and scanning equipment integral to engineering workflows.
• Liaise with software vendors and hardware suppliers to address technical issues, warranty claims, and service contracts.
• Keep an inventory of IT assets and plan equipment lifecycle and procurement activities.
• Create and update IT documentation, standard procedures, and prepare disaster recovery documentation.
• Identify and propose new technology solutions that elevate operational productivity, collaboration, and project execution.
• Help senior management with IT budgeting, equipment replacements, software licensing management, and broader technology strategic initiatives.
• Uphold system security, reliability, and align operations with industry standards.
• Perform additional tasks as needed.

Candidate Requirements

• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field is preferred; equivalent professional experience will be taken into account.
• Over 5 years of IT experience in business technology support roles.
• Proficient with Microsoft 365 suite, Windows OS, networking concepts, user administration, and hardware/software problem-solving.
• Experienced managing IT infrastructure components such as endpoints, printing devices, network equipment, cloud technologies, data backups, and cybersecurity practices.
• Prior experience supporting civil engineering software like Autodesk AutoCAD Civil 3D, Bentley OpenRoads Designer, MicroStation, Bluebeam Revu or related engineering applications is advantageous.
• Strong analytical, communication, and customer service capabilities to assist users with varying technical knowledge.
• Ability to function autonomously, prioritize competing responsibilities and handle the IT operations for a dynamic growing consultancy.