Office Manager

About Elite DNA Behavioral Health

Elite DNA Behavioral Health stands as one of Florida’s foremost providers of behavioral and mental health services, rapidly growing with a focus on delivering accessible, high-quality care. The organization fosters an environment that not only supports patients but also promotes professional growth for its team. It leads in the care coordination approach, ensuring patients are matched with suited services and providers before receiving direct care, offering diverse therapies including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all efforts aimed at helping children, adults, and families improve their lives.

Role Overview

We are seeking a full-time Office Manager for our Ocala, FL location. This role is pivotal in maintaining a structured, efficient office workflow. Responsibilities include managing patient inquiries, correspondence, billing statements, and collaborating with clinical staff to maintain performance standards. The role values workforce cultural diversity and individual differences, contributing to an inclusive work environment.

Key Responsibilities

• Provide support services to individuals and coordination for psychiatrists, PAs, and APRNs.
• Complete all relevant documentation punctually in line with organizational timelines.
• Organize and prioritize tasks to maximize clinic performance and productivity.
• Work collaboratively with team members to ensure positive and appropriate client experiences.
• Follow guidance and complete job functions as directed by providers and management.
• Assist physicians and nurses with direct patient care and administrative tasks including filing, chart maintenance, faxing, prescription programs, and telephone follow-ups.
• Maintain patient records, making copies and filing as necessary.
• Monitor voicemails daily, return calls, and resolve issues within 24 hours, documenting each interaction properly.
• Handle patient call triage and document interactions promptly.
• Review and respond to Athena system messages and inbox communications, involving providers when necessary and documenting all correspondence within 24 hours.
• Provide afterhours contact information to patients and document these interactions in patient charts.

Qualifications

• Bachelor’s degree in business administration or a health care-related field from an accredited institution; relevant experience may partly replace formal education.
• At least 3 to 5 years of experience in a healthcare setting.

Skills and Knowledge

• Strong oral and written communication abilities.
• Excellent time management and project coordination skills.
• High attention to detail, adept at problem-solving, and customer service-oriented.
• Exceptional interpersonal skills for working with diverse individuals and groups.
• Proficient knowledge of medical terminology is required.

Technical Proficiencies

• Experience with Electronic Health Records systems; preference for Athena platform familiarity.
• Competent with Microsoft Office suite.

Compensation and Benefits

This full-time role provides competitive pay along with comprehensive benefits including medical, dental, vision, and life insurance plans. Annual paid time off totals 15 days with additional days awarded for tenure and a birthday. Employees also have access to an Employee Assistance Program. Opportunities for personal and professional growth within a supportive team environment are integral to this position.