Office Manager

About the Role

We are looking for an enthusiastic and client-focused individual to join a leading McGrath office located in St Ives. This role demands a proactive person to oversee front desk activities and consistently deliver exceptional service to both external clients and internal teams. You will be managing a varied workload, particularly during busy times, and acting as a liaison between customers and the Sales and Property Management departments.

Previous real estate experience is advantageous but not essential. Strong reception skills with impeccable phone etiquette are critical. The ideal candidate will have a friendly and approachable demeanor and be dedicated to improving the overall client experience continually.

Whether you are an experienced real estate professional or new to the industry, this position offers an excellent opportunity to advance your career. McGrath supports employee development with robust training programs and career progression pathways.

Key Responsibilities

• Serve as the initial contact point for visitors and telephone inquiries, ensuring outstanding client service and directing requests appropriately.
• Address questions and complaints promptly and professionally, escalating issues to management as needed.
• Handle diverse tasks efficiently, particularly during peak periods.
• List properties across various platforms and assist in preparing marketing materials for print and digital use.
• Process agency documentation including agreements, property files, exchanges, marketing initiatives, and settlements.
• Prepare meeting rooms and support meetings for clients.
• Manage general office functions such as maintaining kitchen and office supplies, equipment upkeep, building management, and coordinating with vendors.
• Maintain accurate records, reporting, and filing systems.
• Monitor and uphold office compliance requirements.
• Support sales and administrative teams with various services and help desk needs.
• Oversee office presentation and maintenance.

Required Skills and Experience

• Receptionist or real estate experience is preferred but not mandatory.
• Proficient in Microsoft Office and CRM systems.
• Excellent verbal and written communication abilities.
• Exceptional customer service orientation.
• Strong attention to detail and ability to function well in a fast-paced work setting.
• Professional appearance with enthusiasm and energy.
• Dependable, punctual, honest, and trustworthy.

What We Offer

• Varied opportunities for career advancement within the company.
• Continuous training and engaging company events.
• The chance to work with a prestigious agency.
• A vibrant and supportive office environment that fosters enjoyment at work.