National Account Representative - Amazon Scheduling Agent

About the Role

The Amazon Scheduling Agent role within Neighborly's JUK Junk King team involves managing scheduling and coordinating haul-away and pickup services for Amazon national accounts. This position is primarily responsible for arranging appointments, maintaining strong communication with customers, franchise owners, and delivery teams, and ensuring all actions comply with Amazon's service level agreements and internal procedures.

Key Responsibilities

• Plan and organize Amazon haul-away appointments aligned with customer availability and service requirements.
• Engage with customers via phone, email, and messaging to confirm, adjust, or update schedules.
• Collaborate directly with franchise owners and field personnel to guarantee timely and successful appointment completion.
• Track open orders actively and take initiative to avoid delays or missed appointments.
• Keep meticulous and detailed records within internal systems and Amazon platforms.
• Report service issues, customer complaints, or scheduling conflicts to supervisors when necessary.
• Ensure all correspondence and scheduling activities follow Amazon’s standard operating procedures and company policies.
• Conduct regular reviews of multiple systems to verify appointment statuses and update information as needed.
• Assist in order cleanup tasks, including follow-up on pending, cancelled, or incomplete jobs.
• Support other National Account scheduling-related duties as assigned.
• Perform additional tasks as required, possibly outside the primary job classification.

Required Qualifications and Skills

• Maintain a high degree of accuracy in scheduling and data management.
• Adhere to customer response and follow-up timeframes.
• Ensure complete and precise documentation and notes entry.
• Contribute to company targets focused on appointment completion, customer satisfaction, and operational productivity.
• Familiarity with service scheduling platforms and CRM systems is advantageous.
• Experience supporting large-scale national accounts or customer programs is preferred.
• Strong problem-solving and conflict resolution capabilities.
• Excellent organizational skills, thoroughness, and the ability to work well under pressure.
• Time management and multitasking proficiency with a results-driven mindset.
• Effective written and verbal communication skills.
• Strong interpersonal abilities and skill prioritizing tasks efficiently.
• High School Diploma or GED required; an associate's degree is preferred.

Performance Expectations

• Consistently meet or exceed appointment completion rates by precise scheduling and proactive conflict resolution.
• Deliver exemplary customer service through rapid response times, transparent communication, and positive feedback from customers and partners.
• Ensure high standards of data accuracy and proper documentation across all systems.
• Demonstrate responsibility and urgency in managing multiple priorities and minimizing aging or open orders.
• Develop strong collaborative relationships with franchise owners, field teams, and internal stakeholders to boost efficiency and reduce service interruptions.

Schedule Details

This position requires availability during standard business hours with occasional work on weekends or holidays based on organizational needs.

Compensation and Benefits

• Salary commensurate with experience.
• Access to comprehensive benefits and financial incentives including equity and bonus opportunities.

Equal Employment Opportunity

Neighborly® commits fully to providing equal employment opportunities regardless of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship, veteran status, or any other protected characteristic. We promote a discrimination-free workplace where all employees are respected and encouraged to be their authentic selves.