Manager - Spa Operations

Job Overview

This managerial role is responsible for overseeing and coordinating the team delivering spa services encompassing salon, skin care, program coordination, reservations, reception, massage, and locker room operations. The focus is on ensuring high satisfaction for both guests and employees while meeting the department's financial targets.

Candidate Profile and Qualifications

• Possess a high school diploma or GED equivalent.
• Have a minimum of 2 years of relevant experience in spa services, guest services, or a related professional field.

Key Responsibilities

• Act as the Spa Director's deputy in their absence, taking over managerial duties as needed.
• Ensure availability of adequate supplies, equipment, and uniforms for all employees.
• Understand and assist with the department's financial management including budgets, operating reports, and payroll monitoring.
• Manage supply and equipment inventories efficiently to remain within budget.
• Maintain cleanliness and upkeep of spa facilities and equipment.
• Comprehend how department operations impact the overall financial objectives of the property and work towards meeting or surpassing these goals.
• Promote outstanding guest relations by setting a positive example and engaging guests to gather feedback on service quality.
• Resolve guest issues and complaints effectively, empowering staff to deliver excellent customer service.
• Foster a culture of guest satisfaction and continual service improvement through communication and training.
• Encourage open communication by welcoming employee feedback and addressing concerns promptly.
• Clarify employee roles, expectations, and company policies, escalating issues to management or Human Resources when necessary.
• Observe and provide constructive feedback on employee service behaviors and support disciplinary processes when required.
• Participate in employee recognition initiatives and ongoing training programs, including orientation for new hires.
• Build and sustain collaborative and respectful team relationships, celebrating team achievements publicly.
• Ensure consistent administration of policies, disciplinary actions, and documentation following standard operating procedures.
• Support the Spa Director with daily operational management tasks as needed.

Company Commitment

At Marriott International, we are dedicated to diversity and equal opportunity employment, embracing all backgrounds and providing access to opportunities. We value the cultural and experiential diversity of our team, committing to non-discrimination on any protected grounds.

About Le Méridien

Le Méridien draws inspiration from the glamorous travel era, honoring global cultures with a distinctive European flair focused on enjoying life. Our guests seek a cosmopolitan cultural experience, valuing moments of connection and relaxation to appreciate their destination. We deliver authentic, stylish, and memorable service, aiming to inspire guests to savor life’s pleasures. We welcome curious, creative individuals who are passionate about engaging with like-minded guests and eager to craft memorable experiences. Joining Le Méridien means becoming part of a global team within Marriott International, where you can thrive professionally and personally in a dynamic environment.