Lounge Attendant – Al Maha Services

Overview

As a Lounge Attendant for Al Maha Services at Qatar Airways in Doha, you will drive the promotion and sales of Al Maha lounges and services to walk-in clients, manage bookings generated through online and email inquiries, and respond to customer questions to fulfill set revenue goals within designated timeframes. Supporting the corporate sales team is key to achieving these revenue benchmarks while delivering outstanding customer service both on and off Qatar Airways premises and efficiently handling daily sales operations according to established protocols.

Primary Responsibilities

• Actively market and sell Al Maha Services and lounge access to customers visiting in person to expand sales and meet revenue objectives.
• Address customer inquiries received via phone or email promptly to convert them into sales opportunities.
• Identify chances to upsell higher-tier services and complementary products to enhance customer value and profitability.
• Manage customer check-ins to lounges effectively, ensuring optimal usage of lounge capacity for the best client experience.
• Assist the corporate sales team with client engagements and event reservations.
• Support management with sales-related administrative tasks, marketing initiatives, and reporting.
• Stay informed about industry developments to pinpoint growth prospects and help customers with lounge and meet & assist service requirements.
• Maintain existing bookings, pursue new bookings, and recommend process improvements, product enhancements, and service features to the sales team.
• Participate in daily lounge and back office operations adhering to relevant Standard Operating Procedures (SOP).
• Ensure accurate billing, proper cash and POS handling, including shift closing and handover procedures.
• Maintain the highest standards of cleanliness and visual appeal in work and lounge areas through regular monitoring.
• Comply fully with corporate policies, departmental guidelines, SOPs, mandatory electronic documents, and training requirements.
• Perform other duties as instructed by the department head relevant to the position.

Qualifications and Skills

• Minimum of a High School diploma coupled with at least one year of relevant work experience.
• Formal education in sales or a related discipline is preferred.
• Proficiency in Microsoft Outlook, Word, Excel, or similar software.
• Capability to create value, influence clients, and generate demand for services.
• Strong verbal and written business communication skills.
• A genuine, service-oriented mindset with sensitivity to multicultural work environments.
• High-level interpersonal abilities to encourage teamwork and foster a positive environment.
• Experience or understanding of premium hospitality, airline, or airport operations.
• Knowledge of the Arabic language is an advantage.
• Familiarity with airline or hotel reservation systems.
• Understanding of point-of-sale systems and related processes.

About Qatar Airways Group

Starting from just four airplanes, Qatar Airways Group has expanded into twelve interconnected business sectors, continuously setting new standards and achieving outstanding growth. The company fosters an environment where innovation and exceptional customer experiences are at the forefront. Ambitious individuals are invited to contribute to a dynamic global community, unlock limitless potential, and be part of an extraordinary journey of achievement.