Junior Office IT Support Manager - Modern & Digital Workplace

About the Company

Since 2000, LetMeShip has been simplifying, making more transparent, and enhancing shipment processes for businesses. Their platforms allow companies to quickly compare and book shipments daily by consolidating various shipping service providers, blending modern technology with personalized support. The teams, located across multiple sites in Europe, focus on continuously simplifying shipping sustainably, promoting open collaboration and straightforward decision-making. They seek driven individuals ready to take responsibility, contribute ideas, and actively participate in shaping the future.

Role Overview

The Office IT team ensures smooth collaboration within the ITA Logistics Group by providing solid technical infrastructure. Their efforts enable new employees to start effectively from day one, allow current teams to work efficiently, and foster ongoing improvements to the digital workspace.

As a team member, you will assist colleagues with daily IT activities including onboarding and offboarding, advance workplace IT systems, and introduce new technologies ranging from Google Workspace to AI-powered automations.

Key Responsibilities

• Provide 1st and 2nd-level technical support to employees facing IT challenges.
• Analyze complex requirements, coordinate solutions with internal and external stakeholders, and proactively improve IT infrastructure.
• Manage user accounts, access permissions, and software licenses.
• Oversee central office IT system operation and development, aiding the rollout of novel solutions.
• Assist in finalizing the migration from Microsoft 365 to Google Workspace and plan future workplace solutions.
• Coordinate central IT procurement and hardware ordering to ensure optimal employee equipment.
• Support teams in a mixed Mac and Windows environment, contributing to expanding the Mac strategy.
• Work on optimizing and automating IT processes, integrating new technologies into office IT.
• Optionally, based on your interest and experience, support Microsoft 365 environment management, especially where it integrates with Microsoft Dynamics 365 Business Central.
• Introduce ideas to automate support and workplace processes and help implement AI-driven solutions within office IT.

Candidate Profile

• Completed training as an IT specialist in system integration or an equivalent qualification.
• Experience in IT support, workplace management, or managing modern workplaces.
• Proficient in Google Workspace, with desirable knowledge of Microsoft 365.
• Enjoys explaining technical topics clearly and assisting colleagues.
• Works in a structured, solution-focused manner and demonstrates strong service orientation.
• Excellent German and good English communication skills both written and spoken.
• Preferably experienced in IT procurement, hardware administration, or software licensing.

Additional Desired Skills

• Basic experience or interest in Linux systems.
• Familiarity with Mobile Device Management tools such as Iru, Jamf, Intune, or similar.
• Exposure to software development, scripting, or automation with enthusiasm to apply these skills to evolve IT systems.
• Enjoys collaborative teamwork, knowledge sharing, and collectively achieving objectives.

Work Environment and Benefits

The ITA Logistics Group promotes an environment welcoming new ideas and constructive feedback. They embrace agility and continuous self-improvement, integrating cutting-edge digital tools and AI to enhance workflows.

• 30 vacation days annually
• Flexible working hours and hybrid work options
• Time tracking with overtime compensation
• Public transport ticket or parking subsidy
• Monthly SpenditCard benefit of 50 €
• Company pension plan
• Corporate discounts program
• Opportunity to work from vacation locations (workation)
• Counseling and support through the Fürstenberg Institute

Onboarding and Equal Opportunities

A structured onboarding plan ensures smooth integration, introducing the teams, processes, and platforms step-by-step. Applications from all individuals regardless of gender, background, age, disability, sexual orientation, or religion are warmly welcomed. Candidates with disabilities will receive preferential consideration if equally qualified.