IT Systems Administrator

About the Company

JAM Industries Ltd, established in 1972, is a leading distributor specializing in consumer electronics, professional audio equipment, and musical instruments. They prioritize exceptional customer service and operate across North America.

Job Overview

This full-time Systems Administrator position is based in Montréal, QC, within the IT department. Reporting to the IT Infrastructure Manager and guided by the Lead Systems Administrator/Architect, the role demands a hybrid work setup with regular weekday business hours and occasional after-hours administrative responsibilities.

Key Responsibilities

• Manage and maintain Windows Server infrastructure along with Active Directory, DNS, and DHCP services.
• Conduct daily operations within Azure/Entra including virtual machine handling, virtual network and security group configurations, storage management, routine monitoring, and backups.
• Provide support and troubleshoot challenges related to Azure hybrid identity solutions such as Entra Connect.
• Deliver advanced Level 2 and Level 3 system support and incident escalation within the Infrastructure and Security team.
• Oversee system performance, health checks, capacity planning, and apply necessary updates and patches.
• Perform backup and recovery operations to guarantee system readiness and resilience.
• Analyze logs utilizing Azure Monitor, Log Analytics, and operating system logs to diagnose problems and determine root causes.
• Collaborate with diverse teams including systems administration, network, security, application, web, and database groups.
• Support infrastructure elements of various business applications and connected peripherals like printers and warehouse devices.
• Adhere to established guidelines set by the Lead SysAdmin/Architect and maintain detailed documentation on system configurations and troubleshooting processes.

Required Qualifications and Experience

• At least six years of practical experience in systems administration, including a minimum of four years working with Microsoft Azure platforms in an operational role.
• Extensive skills in managing Windows Server environments and Active Directory components including user/group management, organizational units, group policies, DNS, and DHCP.
• Sound understanding of networking basics such as IP addressing, subnetting, routing, firewall concepts, and DNS operations.
• Hands-on experience with Azure services: virtual machines, virtual network settings, network security groups, backup solutions, monitoring tools, and hybrid identity technologies.
• Proficiency with Microsoft 365 administration covering Exchange Online, SharePoint, and Teams.
• Experience supporting medium to large enterprise environments typically managing between 1,000 and 5,000 users.
• Strong problem-solving aptitude focused on log-based troubleshooting and analysis.
• Competency in basic PowerShell scripting for administrative automation tasks.
• Capability to independently manage second and third-level support cases while collaborating with senior team members.

Desirable Skills

• Familiarity with Linux or Unix-based systems is advantageous.
• Knowledge of Cloudflare DNS and Web Application Firewall concepts.
• Basic understanding of SQL connectivity diagnostics.
• Experience operating within ITIL frameworks or structured operational environments.

Core Competencies

• Analytical thinking and effective problem resolution.
• Strong communication skills and teamwork.
• Flexibility and eagerness to acquire new knowledge.
• Attention to detail and compliance with standards.
• Ability to handle multiple responsibilities in a dynamic workplace.

Benefits and Work Environment

• Comprehensive health benefits including dental, vision, life insurance, critical illness, and disability coverage.
• Wellness and employee assistance programs.
• Retirement savings plan with employer matching.
• Support for work-life balance with flextime, summer hours, paid vacation, and personal days.
• Fun and casual culture with collaborative team environment.
• Active social events calendar and employee discounts on products.
• Opportunities for professional growth and training.
• Work with a highly skilled, dedicated team.

Workplace Values and Inclusion

JAM Industries emphasizes a safe, healthy working environment and mandates adherence to safety practices and local regulations. The company fosters respect, support, and diversity within the workplace and commits to equal employment opportunities without discrimination based on protected characteristics.