IT Systems Administrator, Platform Services

About London Drugs

Join a thriving community and team at London Drugs, one of Canada's rapidly growing and successful retail chains. We pride ourselves on fostering a collaborative environment where innovation and customer focus are paramount.

Role Overview

We are seeking a technically proficient IT Systems Administrator to join our Platform Services team, supporting and optimizing the Microsoft-based enterprise systems that underpin our retail stores, corporate offices, distribution centers, and business operations.

Responsibilities

• Administer and improve Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, and related technologies.
• Manage identity and access solutions, endpoint management, and collaborative platforms across various locations.
• Diagnose and resolve technical challenges spanning infrastructure, applications, devices, and cloud environments.
• Ensure performance, reliability, and security of key technology platforms.
• Collaborate with various teams including Infrastructure, Security, Service Desk, Desktop Support, vendors, and stakeholders to deliver effective IT solutions.
• Engage in projects focusing on cloud migrations, upgrading technology, automation, platform enhancement, and service quality.
• Create and update technical documentation, operational procedures, and knowledge bases.
• Identify and implement system performance improvements, streamline operations, fortify security, and enhance user experience.
• Participate in routine maintenance and be part of on-call rotations when required.

Required Qualifications

• 2 to 5 years of experience supporting IT environments in medium to large organizations.
• Hands-on expertise with Microsoft 365, Active Directory, Microsoft Entra ID, Windows Server, and endpoint management platforms such as Microsoft Intune.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working within IT Service Management frameworks involving incident, request, change, and problem handling.
• Excellent communication abilities accompanied by solid technical documentation skills.
• Self-driven with the ability to work independently and collaboratively within a team-oriented environment.
• Customer-oriented approach committed to delivering high service quality and continuous process improvement.

Technical Experience

• Proficiency with Microsoft 365 applications like Teams, SharePoint Online, OneDrive, and Exchange Online.
• Expertise in identity and access management technologies including Active Directory, Microsoft Entra ID, Group Policy, Multi-Factor Authentication, Conditional Access.
• Experience with Microsoft Intune or equivalent endpoint management solutions.
• Windows Server administration skills.
• Familiarity with PowerShell scripting and automation tools.
• Knowledge of file and print services, IIS, Windows infrastructure, SQL Server or similar database platforms.
• Supporting enterprise applications, monitoring systems, and working with vendors.
• Understanding of DNS, DHCP, certificates, backup/recovery, virtualization, and business continuity principles.
• Experience with ITSM tools such as ticketing and workflow platforms.

Preferred Skills

• Experience managing enterprise printing environments, cloud print, or print modernization projects.
• Knowledge of Windows Autopilot, endpoint compliance, security baselines, application packaging.
• Familiarity with Microsoft Purview, Defender, Graph API, and automation via PowerShell.
• Exposure to Microsoft Dynamics 365 or other enterprise business solutions.
• Experience with VMware, Veeam, backups, virtualization, or related infrastructure services.
• Working with ITSM platforms like ServiceNow or Jira.
• Background in retail, healthcare, pharmacy, distribution, or multi-site environments.
• Relevant Microsoft certifications (e.g., MS-900, MD-102, AZ-900, SC-900) or equivalent experience.

Employee Benefits

• Competitive salary aligned with experience and opportunities for internal career advancement.
• Comprehensive medical, dental, vision, and prescription drug coverage for employees and their families.
• Employee discount programs and recognition initiatives.
• Company-matched Registered Retirement Savings Plan (RRSP).
• Ongoing internal training and educational courses.
• Confidential counseling through Employee Family Assistance Programs.
• Active involvement in community initiatives.

Work Arrangement and Location

The position starts full-time onsite during onboarding in Richmond, British Columbia, transitioning into a hybrid model with approximately 60% onsite and 40% remote work flexibility.

Additional Information

We embrace diversity and inclusion, ensuring equal employment opportunities. Accommodations are available during recruitment upon request. London Drugs does not utilize third-party recruiters for this position. Your personal information will be handled responsibly during recruitment and employment processes. Beware of unsolicited job offers and protect your sensitive information.