IT Support Analyst

Position Overview

We are seeking an IT Support Analyst to deliver technical assistance, manage Microsoft 365 services, oversee IT asset management, and ensure a secure, dependable, and effective IT environment within our office locations.

Key Duties

• Provide first and second-level support to employees and office technology systems.
• Configure laptops, mobile devices, peripherals, and user accounts for new hires, as well as assist with offboarding procedures.
• Administer Microsoft 365 platforms, including Outlook, Teams, SharePoint, OneDrive, and Entra ID.
• Handle user access rights, password resets, enable Multi-Factor Authentication, and device setup.
• Support Microsoft Intune, maintain endpoint compliance, perform software updates, and utilize Microsoft Defender.
• Troubleshoot issues related to hardware, software, networks, printers, and connectivity.
• Manage IT inventory, assets, and software licenses.
• Monitor, escalate IT and security incidents, and assist with enforcing IT and cybersecurity policies.
• Liaise with vendors and internal departments to resolve technical issues and aid IT project delivery.

Qualifications and Expertise

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or comparable fields.
• Between 2 and 4 years of experience in IT support, desktop support, or service desk roles.
• Hands-on experience with Microsoft 365 administration, Windows 11, and Microsoft Office applications.
• Familiarity with Microsoft Intune, Entra ID, Microsoft Defender, and endpoint management tools is advantageous.
• Strong knowledge of IT security best practices, identity/access management, and endpoint protection methods.
• Excellent troubleshooting capabilities, communication skills, and customer service orientation.
• Proficient English speaking and writing skills; Arabic language skills are a plus.
• Ability to excel in a dynamic and fast-moving workplace.