IT Support Administrator

Role Summary

Smart City Networks is hiring an IT Support Administrator for its headquarters in Las Vegas, Nevada. This full-time position sits within the Technology department and supports internal staff, keeps core systems running smoothly, and helps maintain reliable daily operations. The role serves as the first point of contact for technical issues and also contributes to improving IT workflows and support processes.

About the Company

Smart City Networks is a major U.S. provider of technology services for convention centers and meeting venues. With more than four decades in the industry and support delivered to over 3,000 events each year, the company backs high-profile conventions, global conferences, and large trade shows. Its Las Vegas headquarters includes national customer service, accounting, and technology teams, along with a 24/7 Network Operations Center.

Compensation

The position offers an annual salary of $55,000 and includes eligibility for a 5% yearly bonus.

What You’ll Do

• Deliver responsive technical assistance to employees across all locations using Zendesk, phone, email, and remote access tools.
• Diagnose and fix issues related to hardware, software, networking, printing, email, and account access.
• Set up, configure, and maintain Windows desktops and laptops, mobile devices, printers, and other equipment.
• Administer user access, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and associated platforms.
• Install and support business applications, operating systems, and endpoint management tools.
• Maintain accurate records of IT assets such as computers, phones, peripherals, and mobile devices.
• Support employee onboarding and offboarding, equipment allocation, and workstation preparation.
• Provide remote assistance for users and systems across multiple offices and distributed locations.
• Record troubleshooting actions, solutions, and technical procedures while keeping ticket details current and accurate.
• Escalate complex matters when needed and work with engineers, vendors, and other IT teams to resolve them.
• Contribute to IT projects, technology deployments, system upgrades, and process improvements.
• Explain technical information clearly and professionally to users with different levels of technical knowledge.

On-Call Expectations

• Respond to urgent incidents and make sound independent decisions in high-pressure situations.
• Help restore service and address security-related threats when issues arise.
• Remain prepared for emergency support needs and take proactive steps to reduce risk.

What We’re Looking For

• Hands-on troubleshooting ability across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices.
• Experience handling user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365.
• Working knowledge of endpoint management tools such as Intune, Group Policy, or similar solutions.
• Prior experience using ticketing systems and documenting support work in a service desk setting.
• Background in deploying, setting up, and supporting desktops, laptops, peripherals, and mobile devices.
• Strong customer service and communication skills, including the ability to support users with varying technical backgrounds.
• Ability to juggle multiple priorities, manage competing demands, and meet service expectations.
• Good organizational habits with careful attention to detail and documentation accuracy.
• Capacity to work independently while also partnering effectively with teammates and other departments.

Additional Information

Employment is dependent on successful completion of a background check.

Smart City Networks is an Equal Opportunity Employer. If you require disability-related accommodation, contact HR@smartcity.com or call 702-943-6000.