IT Head - Operations, Security & Service Management

About the Role

We seek a seasoned IT leader to spearhead enterprise-wide IT operations, infrastructure, security, service management, and governance of managed services within a complex hybrid technology setting for our client.

Key Responsibilities

• Lead enterprise IT operations encompassing infrastructure, cloud, service management, security, and application operations.
• Manage hybrid infrastructure environments covering both on-premise and cloud platforms.
• Implement ITIL-based processes including service delivery, incident, problem, change, and release management.
• Oversee managed service providers, ensuring vendor performance, SLA adherence, and operational excellence.
• Direct disaster recovery, business continuity, and operational resilience initiatives.
• Develop and reinforce cybersecurity operations and compliance frameworks.
• Advocate and implement DevOps practices, CI/CD pipelines, automation, and infrastructure-as-code strategies.
• Supervise application operations, software development lifecycle governance, release management, and development demand management.
• Manage budgets, software licensing, vendor contracts, and technology investments efficiently.
• Collaborate with business and technology stakeholders to align IT services with organizational priorities.

Technical Skills and Expertise

• Comprehensive management of large-scale IT infrastructure.
• Proficiency with hybrid cloud platforms, preferably Microsoft Azure.
• Strong knowledge and application of IT Service Management frameworks, especially ITIL.
• Expertise in cybersecurity operations and compliance management.
• Experience with DevOps methodologies, continuous integration/continuous deployment, and automation tools.
• Competence in disaster recovery planning and business continuity strategies.
• Vendor and managed services governance including SLA management.
• Oversight of application operations and software development lifecycle governance.
• Financial acumen in budget management and vendor contract negotiation.
• Strategic leadership in enterprise IT and operational management.

Experience & Qualifications

• 10 to 15 years of professional experience in IT operations and infrastructure management.
• At least 5 to 7 years in senior IT leadership positions.
• Demonstrated success managing enterprise hybrid environments and complex managed service ecosystems.
• Hands-on exposure to enterprise platforms, cloud technologies, and security operations.

Preferred Certifications

• ITIL
• PMP (Project Management Professional)
• CISSP (Certified Information Systems Security Professional)
• TOGAF (The Open Group Architecture Framework)
• Cloud Architecture Certifications