IT Cluster Specialist

Role overview

This position is based in Doha at The Pearl Island and is a full-time, non-management information technology role within St. Regis Hotels & Resorts.

What you will do

You will be responsible for installing, configuring, maintaining, testing, evaluating, and repairing computer networks, workstations, servers, supporting hardware and software, user accounts, and computer/telephone rooms.

The role includes training users on the correct and secure use of company systems, resolving hardware, software, LAN, WAN, and internet issues, responding to application error messages, and providing communications support and technical guidance.

You will also coordinate with vendors or technicians on major incidents, review and suggest process improvements, support IT equipment installations, relocations, additions, changes, and upgrades, and help plan and implement network security controls.

Additional duties include supporting end users across all applications, managing network-wide disk space, keeping an accurate inventory of technology assets, entering commands and operating equipment as needed, and ensuring backup media is stored securely in a fireproof safe.

Workplace expectations

You are expected to follow company policies and procedures, report accidents, injuries, and unsafe conditions, protect confidential information and company property, and provide courteous service to guests and colleagues.

The job also calls for clear and professional communication, proper telephone etiquette, teamwork, support for fair treatment/open door processes, adherence to quality standards, and a continuous focus on efficiency, productivity, safety, and cost savings.

The position may require lifting, carrying, pushing, or pulling items up to 50 pounds, standing, sitting, or walking for long periods, using computers or POS systems to enter and retrieve information, and moving on stairs or ramps.

Other reasonable tasks may be assigned by supervisors.

Preferred qualifications

A technical, trade, or vocational school degree is preferred, along with at least 2 years of relevant work experience. No supervisory experience is required, and no license or certification is needed.

About St. Regis

St. Regis Hotels & Resorts is presented as a globally recognized luxury hospitality brand with more than 50 hotels and resorts. The brand is known for refined experiences, personalized service, and its signature butler service. The employer also states that it is an equal opportunity organization and does not discriminate on protected grounds such as disability or veteran status.

Additional information

Job number: 26084098

Job category: Information Technology

Schedule: Full Time

Remote status: No

Position type: Non-Management