International Technical Support Voice Associate

About the Role

We are hiring a Technical Support Associate for a voice-based international support process in Bengaluru. This is a work-from-office opportunity based in BTM Layout.

Compensation

The offered pay is up to INR 6.5 LPA, with the source also indicating a range of INR 3,00,000 to INR 6,50,000 per year.

Work Location and Schedule

Work location: BTM, Bangalore. The role requires working from the office and following rotational shifts. Cab support is provided; one part of the source mentions both-way cab facility, while another mentions one-way cab availability.

Role Summary

The position is for a Technical Support Associate handling international voice support, with some mention of non-voice customer support as well. The job focuses on helping customers, resolving technical issues, and maintaining service standards.

Responsibilities

• Respond to customer questions over voice and, where needed, non-voice channels.
• Assist users with technical and general support issues.
• Troubleshoot and close customer concerns while keeping service quality high.
• Record and update customer information correctly in the system.

Requirements

• At least 1 year of experience in an international BPO or 1 to 6 years of relevant experience, as stated in the source.
• Strong spoken English and communication ability.
• Comfort with basic computer operations.
• Readiness to work in rotational shifts.
• A customer-first approach with strong problem-solving skills.
• Any graduate or undergraduate can apply; graduation is not mandatory.

Additional Information

Shift type: rotational. Work mode: work from office. Transportation support: cab facility mentioned in the source, including both-way cab in one place and one-way cab in another.

Contact

Vijay: 9742630123
Charan: 7829336202