International Customer Care Executive - Voice Support Roles

About the Role

This position involves working in international voice customer support and technical assistance across various reputed companies and processes including KLM Airlines, Transcom (Travel and Technical Support), IGT Solutions (Motels Sales and Expedia process) based in Gurgaon, Sector 21/30. The role demands handling inbound and outbound customer queries primarily related to travel services such as flight bookings, cancellations, motel reservations, and technical troubleshooting. Candidates get to work in a dynamic BPO environment serving international clients with opportunity for career growth and exposure.

Key Responsibilities

• Manage inbound and outbound calls for international airlines, travel bookings, motels, and technical support clients.
• Deliver prompt, accurate, and high-quality customer service resolving queries and issues.
• Use tools like Amadeus (GDS) system for flight and travel management where applicable.
• Provide technical troubleshooting and escalate issues as needed for Vivint voice processes.
• Upsell and cross-sell services in sales-oriented roles to achieve revenue targets.
• Maintain proper records of customer interactions and adhere to company quality standards and policies.

Candidate Requirements

• Fresh graduates and undergraduates are welcome; minimum 6 months experience required in some roles.
• Excellent verbal and written communication skills in English are mandatory.
• Experience in international voice process and travel domain is preferred but not mandatory for some roles.
• Ability to work rotational shifts and comply with attendance and performance guidelines.
• Immediate joiners preferred and candidates should ideally be from Delhi NCR or Gurgaon region.

Salary & Benefits

• Monthly in-hand salary ranges approximately from ₹16,000 up to ₹35,000 depending on the position and company.
• Performance-based incentives up to ₹8,000 or equivalent in foreign currency in some processes.
• Retention bonuses up to ₹50,000 offered in select roles.
• Two-way cab or transport facility is provided as per company policies for safe and convenient commuting.
• Standard working week consists of 5 days with 2 rotational weekly offs.
• Rotational shift timings ensuring 8 hours of login with breaks included.

Additional Information

• Work locations are primarily Gurgaon Sector 21 and Sector 30, catering to international clientele.
• Roles offer opportunities to engage with global brands such as KLM Airlines, Transcom, IGT Solutions, Expedia and Vivint.
• All processes emphasize delivering excellent customer experience and adherence to quality and compliance standards.