Income Officer

Job Overview

Babergh and Mid Suffolk District Councils invite applications for the position of Income Officer to join the Tenant Services team. This is a permanent full-time role offering 37 hours per week. The salary ranges from
37,280 to 4,075 annually (pro rated for part time). Applications for part-time and job-share will be considered equally.

Key Responsibilities

• Provide comprehensive advice on housing and welfare benefits tailored to individual customer needs, while adhering to council policies, legislation, and procedures.
• Utilize enforcement powers when necessary to recover outstanding debts.
• Collaborate closely with services, teams, and external partners to optimize income to the Housing Revenue Account ensuring tenants receive suitable advice and support to maintain their tenancies.

Candidate Profile

• Possess a relevant qualification at NVQ4, HNC, degree level, or equivalent experience in housing or related fields.
• Experience managing debt cases and tenancy enforcement within a housing context, including court preparation and representation.
• Ability to offer empathetic advice and support to individuals experiencing personal challenges.
• Demonstrate proactive problem-solving skills.

About the Councils

Babergh and Mid Suffolk District Councils serve approximately 200,000 residents and prioritize community development, partnership working, and providing a desirable living and working environment. The area includes 60 conservation zones, two National Landscapes, and charming market towns, contributing to its ranking among the top 50 places to live in the UK.

Benefits Package

• Starting leave entitlement of 26 days per year, increasing to 31 days after 5 years’ service.
• Membership in the competitive Local Government Pension Scheme.
• Access to wellbeing support programs and employee assistance services.
• Options for private healthcare coverage.
• Opportunity to join the Electric Vehicle Salary Sacrifice Scheme.
• Paid days dedicated to volunteering.
• Flexible and hybrid working arrangements where business needs allow.
• Significant learning and professional development opportunities.

Working Practices

The councils embrace a hybrid working model combining office, home, and remote work to support flexibility and teamwork. The organization is committed to equality, diversity, and inclusion, fostering opportunities and ambition for all employees to deliver excellent services.

Additional Information

Applicants should carefully review the Job Description and Person Specification. This role requires safeguarding commitments; thus, relevant roles will involve DBS checks or police vetting. To apply, complete all sections of the application form and include a supporting statement addressing the person specification, limited to two A4 pages and submitted in the provided template format. The closing date for applications is 5:00 pm on 4 September 2026.