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About WellTheory

WellTheory is a pioneering digital health organization dedicated to empowering individuals with autoimmune disorders by providing tailored care, nutritional guidance, and continuous coaching. Comprising over 50 dedicated team members, the company believes that enhanced care stems from stronger relationships. Additionally, WellTheory is leading innovation by becoming one of the most AI-forward healthcare companies, not by replacing personnel but by extending their capabilities through intelligent technology.

Role Overview

We are seeking a driven Implementation Manager responsible for onboarding enterprise clients and ensuring their sustainable success as the company scales. The role requires ownership of the entire client implementation process, ensuring timely launches, fulfillment of client requirements, and seamless delivery of programs to members.

The Implementation Manager will act as the central project leader coordinating across diverse client stakeholders including HR, benefits, wellness, medical directors, and technical teams to translate contractual terms into effective implementations. This cross-functional position collaborates closely with Sales, Product, Operations, Engineering, and Care teams and reports directly to the Co-founder of Operations.

Key Responsibilities

Lead full-cycle client implementation plans from initiation through deployment and transition to Client Success teams.
Manage multiple simultaneous implementation projects adhering to strict timelines.
Collect detailed business requirements and convert them into precise internal specifications.
Serve as the primary liaison for client stakeholders involved in implementation.
Coordinate cross-departmental collaborative efforts involving Sales, Product, Engineering, and Care.
Proactively identify and mitigate risks related to implementation with urgency and care.
Develop and refine operational playbooks and best practices to support scaling of the Implementation function.

Candidate Profile

Possess at least five years of experience in implementation, client onboarding, or program management in digital health, benefits, or comparable B2B2C sectors, with proven success in delivering complex projects on schedule and scope.
Exhibit excellent interpersonal skills, able to build trust across various client levels including project leads and executives, with the capacity to navigate sensitive discussions professionally and empathically.
Demonstrate strong project management capabilities, able to organize ambiguous tasks, enforce accountability among cross-functional teams, and maintain detailed oversight.
Possess an analytical mindset, comfortable with data analysis and employing analytics tools to gather requirements, troubleshoot, and confirm launch readiness.
Exude an entrepreneurial, hands-on approach, capable of operating independently while crafting scalable processes.
Adapt readily to dynamic remote work environments, showing creativity in problem-solving and maintaining composure under pressure.
Have a deep empathy for individuals with autoimmune conditions, with or without personal experience of such conditions, able to authentically relate and communicate the lived experiences to customers.
Maintain a beginner's mindset focused on continual learning, fundamental problem-solving, inquisitiveness, and openness to novel methods.

Preferred Qualifications

Recognized for exceptional determination, having achieved notable personal milestones or overcome challenges such as completing marathons, founding companies, pursuing education while employed full-time, or similar accomplishments.
Experience directly related to digital health or chronic autoimmune condition fields.

Compensation and Benefits

Collaborative and supportive team culture deeply invested in members and each other.
Fully remote work setting with an annual company retreat.
Competitive base salary ranging from 100000 to 115000 USD annually, accompanied by significant equity and benefits. Final placement within the salary band will reflect the individual's relevant skills and experience.

Diversity and Inclusion

WellTheory is committed to fostering a diverse and inclusive workplace and encourages candidates to apply regardless of whether they meet each qualification. The company is an equal opportunity employer, prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

Accommodations

Applicants requiring accommodations during the hiring process are encouraged to contact the hiring team, who are ready to provide necessary support.

Implementation Manager