Hostess

About Raffles & Fairmont Doha

Raffles Hotels & Resorts, established in 1887, is a prestigious brand recognized worldwide for its rich history and dedication to exceptional guest experiences. Alongside Fairmont Hotels & Resorts, with a global network of over 90 properties, these brands deliver distinguished hospitality emphasizing cultural respect, local heritage, and environmental care. Located in the iconic Katara Towers in Doha, the combined Raffles & Fairmont properties exemplify exquisite luxury, personalized service, and a welcoming atmosphere for travelers worldwide.

Role Overview

The Hostess serves as the gracious gateway to the dining experience, ensuring guests receive a warm and memorable welcome that reflects the brands' high standards. Responsibilities include managing guest seating, handling reservations, coordinating with restaurant teams, and fostering an inviting dining environment that resonates with sophistication and personalized attention.

Responsibilities

• Greet guests warmly and professionally, embodying the luxury service ethos of Raffles and Fairmont.
• Efficiently oversee restaurant reservations, seating logistics, and guest flow to maintain smooth operations.
• Escort guests to their tables while engaging thoughtfully throughout their arrival.
• Maintain comprehensive knowledge of dining options, business hours, promotions, and special events.
• Collaborate closely with culinary and restaurant staff to ensure seamless dining experiences.
• Proactively anticipate guest needs, responding promptly to inquiries and special requirements.
• Professionally manage guest feedback and waiting lists to uphold positive impressions.
• Ensure the hostess station and reception areas are organized, clean, and visually appealing.
• Assist with administrative duties such as managing reservation systems and guest communications.
• Consistently present and conduct oneself with professional grooming, confidentiality, and decorum.

Qualifications

• Experience in hostess, guest relations, or F&B roles, ideally within upscale hospitality settings.
• Exceptional communication and interpersonal skills paired with a warm, engaging demeanor.
• Professional appearance and refined guest service manners.
• Strong multitasking and organizational skills in dynamic, high-pressure environments.
• Competency in managing reservations, guest traffic, and special requests with accuracy and calmness.
• Familiarity with reservation management software and basic computer skills is preferred.
• A passion for crafting personalized, memorable guest experiences.
• Fluency in English; additional languages are beneficial.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• A collaborative, team-oriented attitude contributing to overall operational success.
• An embracement of the brand’s commitment to luxury, quality, and exceptional hospitality.
• Promote inclusivity, respect, and empowerment within the workplace culture.

Additional Information

Employee Benefits: Staff enjoy exclusive privileges such as complimentary room upgrades, extended and discounted stays across the Fairmont & Raffles portfolio, as well as special dining and wellness discounts. The company fosters a supportive environment valuing hard work and commitment.

Core Values: Respect, Excellence, Belonging, Empowerment, Integrity. These guide everyday interactions and service delivery.

Diversity & Inclusion: The organization is dedicated to fostering an inclusive and diverse workplace, welcoming applicants from all backgrounds.