Hospitality Relations Executive

Overview

Located in Manchester, this role involves two permanent full-time positions responsible for delivering premium hospitality experiences during football matches, concerts, and stadium events at the Etihad Stadium. The post-holder will contribute to managing and retaining hospitality accounts, ensuring a smooth, professional, and engaging guest experience that enhances customer relationships and long-term value.

About Manchester City Football Club

Manchester City, rooted in East Manchester since 1880, continues to grow with a resilient and community-driven ethos. The club prides itself on its bravery, determination, and connection to its origins, fostering a global fanbase and a vision that includes talent development and community support.

Role Description

The Hospitality Relations Executive supports superior account management and customer service for premium hospitality clients throughout the season, spanning diverse events such as football fixtures and concerts. Key duties include cultivating positive customer relationships, aiding retention efforts, and enhancing ongoing engagement.

This role also requires coordination of hospitality operations during events, ensuring excellent guest experiences, operational efficiency, and clear communication among various teams. Administering accounts, maintaining precise records, and collaborating closely with Premium Sales and Hospitality Operations teams are essential functions.

Candidate Profile

• Experience in account management, customer service, hospitality, or sales support roles
• Proven ability to establish and nurture customer relationships
• Strong organizational skills with keen attention to detail and ability to balance multiple priorities
• Effective written and oral communication capabilities
• Proficiency in CRM, booking, and operational software tools
• Team-oriented mindset thriving in customer-facing and operational settings

Benefits and Working at Manchester City

• 26 days of annual leave plus birthday leave
• Private healthcare and dental coverage
• Annual discretionary bonus
• Access to Health Cash Plan and Employee Assistance Programme with round-the-clock GP support
• Company pension and life assurance
• Additional perks including cycle-to-work schemes, charitable giving programs, discounted match tickets, City Store savings, free City+ subscription, stadium tours, and other retail and lifestyle discounts

Additional Information

Applicants are encouraged to apply promptly. The recruitment process is inclusive and supportive, committed to diversity and accessibility. Candidates requiring accommodations during the recruitment process may contact the employer directly. Employment is subject to appropriate DBS checks based on role requirements. Manchester City works exclusively with certain agency partners and does not accept unsolicited CVs.