Health Records Clerk (Part Time, 30 Hours Per Week)

Role Overview

This part-time Band 2 position involves working 30 hours each week within the Access to Health / Health Records team at Royal Berkshire. The role focuses on handling daily request allocations and supporting the accurate management of patient record and wallet requests. Requests may come from patients, members of the public, legal teams, and other hospitals.

Alongside core Access to Health duties, the post holder may also be asked to help with retrieving and scanning records. You will work as part of a Health Records Clerk team and be responsible for completing record and wallet requests, transferring records/wallets, and returning used records/wallets to the Records Library.

Main Duties

• Take requests by phone, email, and post, then record each application according to Trust administration procedures.
• Offer helpful, courteous guidance to requestors such as patients and medico-legal contacts, showing empathy and understanding.
• Handle requests and enquiries passed on by the Patient Relations Team.
• Check that every request and supporting ID document is valid and complete.
• Work with the Radiology Department when needed.
• Locate all relevant patient records and materials, including those stored on-site, off-site, and in library locations across any Trust system.
• Reproduce the required information and arrange it in a continuous format for the relevant requestor.
• Prepare the correct information and send it promptly to the appropriate consultant or area so the necessary signed approval can be obtained for release of copied records.
• Use the Trust Medical Transcription System to help safeguard patient information.
• Raise invoices and keep track of payments where this applies.

Additional Information

Reading is located on the River Thames and has strong road and rail connections to London, Oxford, and Southampton. The town offers a wide range of leisure and shopping options, plus a lively cultural environment. It is also considered a strong place for family life, with access to some of the UK’s best state and private schools.

The Royal Berkshire NHS Foundation Trust has been rated Good by the CQC. The Trust describes its CARE values as Compassionate, Aspirational, Resourceful, and Excellent.

For informal enquiries, contact David Hamling, Assistant Manager, by email at david.hamling@royalberkshire.nhs.uk or by phone on 07711917727.