- অভিজ্ঞতা
- যেকোনো
- বেতন
- NZD 31 – NZD 31 / hour
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ১ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- যোগ্যতা
- Applicants must hold a valid visa to work in New Zealand and be prepared to commit long term to the position.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
Company Overview
Novotel Queenstown Lakeside is dedicated to ensuring every guest experience begins warmly upon arrival. We are seeking a skilled and driven Head Porter to oversee our Porter team, consistently providing outstanding service and managing day-to-day operations involving valet parking, luggage handling, guest transportation, and concierge support.
Role Summary
The Head Porter will lead daily Porter operations, ensuring guests receive a friendly, professional, and memorable welcome. Collaborating closely with Front Office leadership, this role emphasizes service excellence, team mentorship, and upholding Accor's Heartist culture throughout arrival and departure experiences. This position demands active, hands-on leadership and adaptability to a dynamic work environment.
Key Responsibilities
- Lead, mentor, and support the Porter team to provide excellent guest service.
- Supervise valet parking, luggage handling, guest transport, and concierge functions.
- Manage staff schedules, training activities, and daily porter workflows.
- Ensure compliance with sales procedures for activities, coordinate operator familiarisations, and perform sales reconciliation each shift.
- Assist guests by addressing inquiries, offering local recommendations, and facilitating activity bookings.
- Promote activity sales through exceptional guest interaction.
- Collaborate with Front Office and other departments to ensure seamless guest services.
- Provide support with reception tasks as needed.
- Maintain adherence to Accor standards and health and safety regulations.
Qualifications & Experience
- Prior leadership or supervisory experience within hotel Porter, Concierge, or Front Office departments is preferred.
- Genuine enthusiasm for delivering outstanding guest experiences.
- Strong leadership capabilities coupled with effective communication and organizational skills.
- Ability to efficiently manage busy operations while maintaining composure under pressure.
- Possession of a valid full driver's license and confidence operating both manual and automatic vehicles.
- Familiarity with hotel property management systems; Opera experience is advantageous.
- In-depth knowledge of Queenstown and nearby attractions is highly desirable.
- Willingness to work a rotating schedule that includes weekends and public holidays.
Additional Information
- Employee meals are provided during shifts.
- Uniforms supplied, cleaned, and laundered daily.
- Staff accommodation options available.
- Access to Accor Academy for professional development with "Earn while you Learn" programs.
- Flexible working arrangements to support work-life balance.
- Attractive Accor Heartist benefits including discounts on food, beverage, and accommodations globally.
- Referral incentives through Accor's refer-a-friend program.
- Parental leave benefits as per Accor's scheme.
- Employee Assistance Program for support.
- Full-time role with a minimum of 30 hours per week.
- Hourly wage of 31 NZD.
- Location: Novotel Queenstown Lakeside, 6 Earl Street, Queenstown.
- Applicants must hold a valid visa to work in New Zealand and be able to commit to the role long-term.
- Our commitment to diversity and inclusion ensures equal opportunity and reasonable accommodations during recruitment.
Please submit your CV and cover letter to apply.