Front Office Supervisor

Position Overview

We are seeking a Front Office Supervisor for Tunamaya Beach & Spa Resort located on Tioman Island. This role is essential in managing guest relations and ensuring smooth front desk operations.

Key Responsibilities

• Manage guest check-in procedures including confirmation of reservations, room assignment, and issuance and activation of room keys.
• Coordinate with housekeeping or maintenance teams promptly when guest issues arise.
• Ensure arrival registration cards are accurately completed by either Guest Service Assistants or guests themselves.
• Adhere strictly to company policies and procedures, maintain professional appearance, and safeguard confidential information.
• Refer guest feedback and complaints appropriately to higher management.
• Stay informed about ongoing activities, programs, and general information relevant to guests.
• Assist guests with queries related to local entertainment, dining options, and transportation.
• Keep updated with changes in accounting policies and procedures affecting front office operations.
• Ensure effective communication by discussing outstanding matters with the succeeding shift.
• Foster positive workplace relationships and comply fully with hotel policies.
• Manage cash handling duties responsibly and accurately.

Additional Information

This role encompasses a high level of interaction with guests and staff to maintain a quality service environment in line with resort standards.