Front Office Receptionist

Role Overview

As a Front Office Receptionist at Boutique-Hotel Bayerischer Hof Kempten, you will serve as the primary point of contact for guests, representing the hotel with professionalism and warmth. Your routine duties include managing guest check-ins and check-outs, handling reservations, providing on-site guest assistance, managing the cash register responsibly, and processing payments. You will also answer telephone calls, respond to emails, coordinate guest inquiries, and collaborate closely with housekeeping and other departments to ensure smooth operations.

This full-time role is based at the hotel's location in Kempten and involves working weekends and public holidays according to a duty roster.

Qualifications

• Experience in front desk operations and organizing the reception area.
• Strong customer service skills for interacting with both national and international guests.
• Professional telephone etiquette and excellent verbal and written communication abilities in German; English skills are desirable.
• Proficiency with hotel or reservation management software, Microsoft Office, and a structured, dependable work approach.
• Personality traits include a friendly demeanor, teamwork capability, resilience, flexibility in working hours, and preferably experience in hospitality or service industries.