Front Office RAN & Core Performance Monitoring Engineer

Opportunity Overview

We invite motivated professionals to join as Front Office RAN & Core Performance Monitoring Engineers, focusing on real-time assessment, performance evaluation, and service reliability within Radio Access Network (RAN) and Core Network ecosystems. This role is pivotal in guaranteeing optimal network function and uninterrupted service availability through vigilant KPI monitoring, alarm and degradation analysis, initial troubleshooting, and incident coordination. Additionally, you will engage in automation efforts and AI-enhanced operational advancements within a contemporary managed services setting.

Key Duties

• Continuously track the status, efficiency, and uptime of RAN and Core Network components via operational monitoring tools.
• Examine critical network KPIs to detect service impairments, capacity concerns, and unusual trends.
• Execute first-tier troubleshooting for alarms, performance drops, and critical events in line with operational protocols.
• Correlate multiple alarms and performance metrics to assess incidents precisely and escalate with thorough technical detail to back office or vendors as necessary.
• Track SLA adherence, mean time to repair, alarm backlog, and other key operational indicators supporting service quality.
• Collaborate with engineering, optimization, transmission, and field teams to facilitate incident resolution; generate operational reports and analysis for continuous enhancement.
• Contribute to automation by using dashboards, scripting, workflow platforms, and AI tools; identify repetitive faults and propose automation or process refinement to lessen manual tasks.
• Keep operation manuals, knowledge bases, and troubleshooting guides updated; engage in 24/7 shift coverage ensuring nonstop operational oversight.
• Participate in ongoing training to deepen expertise in RAN, core network tech, automation, and AI-driven procedures.

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, IT, Engineering, or related discipline.
• Minimum 2 years’ experience in Telecom Front Office Operations, Performance Monitoring, Service Assurance, or NOC operations.
• Solid understanding of RAN technologies (2G through 5G) and Core Network basics.
• Experience with network monitoring, alarm handling, or performance management software.
• Familiarity with telecom KPIs, degradation analysis, and incident handling processes.
• Strong analytical aptitude and troubleshooting capability with multitasking under fast-paced, operational conditions.
• Knowledge of ITIL Incident Management is beneficial.
• Basic proficiency in SQL, Python, Power BI, scripting, or automation platforms is advantageous.
• Exposure to Ericsson, Nokia, Huawei, or similar telecom vendor platforms is a plus.
• Excellent communication skills and aptitude for working across multicultural teams.
• Readiness to operate in a 24/7 rotating shift schedule.
• Self-motivated with a strong interest in telecom innovation, automation, and continuous development.

Additional Information

Ericsson values diversity and inclusivity, encouraging applications from candidates of all backgrounds. This role is based in Jeddah, Makkah, Saudi Arabia, and is a full-time, onsite position. Candidates should be prepared to engage in 24/7 shifts to maintain constant network performance oversight. Joining Ericsson offers an exceptional opportunity to innovate and push the limits of technology solutions within a supportive and diverse environment.