Front Office All Rounder

About the Role

Join Marriott International's team in Sydney as a Front Office All Rounder, delivering outstanding guest experiences in a non-management, part-time capacity. This position demands a warm and approachable attitude, strong communication skills, and a passion for hospitality. Candidates must possess Australian working rights and hold a New South Wales Responsible Service of Alcohol certificate.

Key Responsibilities

• Manage guest check-ins by verifying reservations, assigning rooms, and issuing room keys.
• Handle payments including room charges, cash, checks, debit, and credit transactions.
• Process guest check-outs and resolve any billing disputes.
• Respond to guest calls, messages, and inquiries attentively and efficiently.
• Coordinate with housekeeping to monitor room readiness.
• Inform guests about parking procedures and arrange bell or valet services as needed.
• Provide guests with local area information and directions.
• Generate daily reports on arrivals, departures, and special requests, verifying their accuracy.
• Complete cashier and closing reports using the company’s computer systems.
• Handle personal and traveler's checks for guests and perform cash bank counts at shift start and end.
• Adhere to all safety, security policies, and company procedures, reporting any accidents or hazards promptly.
• Maintain professional appearance and confidentiality, protecting company assets.
• Welcome guests per company standards, anticipate service needs, assist guests with disabilities, and express genuine appreciation.
• Communicate clearly and professionally over the phone and in person.
• Build and sustain positive working relationships within the team.
• Meet quality assurance standards and be physically able to stand, sit, or walk for extended periods, and handle items up to 10 pounds unaided.
• Perform other duties as assigned by supervisors.

Perks and Benefits

• Friendly and collaborative coworkers.
• Supportive leadership team.
• Discounted hotel room rates worldwide.
• Food and beverage discounts at participating Marriott hotels globally.
• Employee recognition programs to encourage motivation.
• Wellness and mindfulness initiatives to promote health.
• Paid leave on birthdays.
• Access to training and professional development opportunities.

Additional Information

This role operates at 30 Pitt Street, Sydney, Australia and is part of the Rooms & Guest Services Operations category under job number 26077690. Marriott International is committed to equal employment opportunities, valuing diverse backgrounds, and fostering an inclusive culture. JW Marriott, part of Marriott’s luxury brand portfolio, prioritizes employee well-being and professional growth in a supportive, luxury environment.