Front Office All Rounder

About ibis Styles Brisbane

Located in Brisbane's central business district with scenic river views towards Southbank, ibis Styles Brisbane is a contemporary and vibrant hotel welcoming both business and leisure travelers. Boasting 367 rooms, it ranks among the largest hotels in the city, offering colorful and stylish accommodations.

Role Overview

The Front Office All Rounder is pivotal in providing exceptional guest service and forming the initial welcoming impression at ibis Styles Brisbane. This position serves as the primary point of contact, ensuring guests experience a smooth and pleasant journey from check-in to check-out.

Key Duties

• Manage guest arrivals and departures efficiently and courteously.
• Handle reservations and respond to guest queries accurately.
• Process payments with precision and provide detailed information about hotel amenities and nearby attractions.
• Address guest requests promptly and resolve issues professionally.
• Maintain open communication with other hotel departments to facilitate seamless operations.
• Embody the Accor Heartist service philosophy by demonstrating professionalism, meticulous attention to detail, and a dedication to excellent hospitality.

Requirements

• Prior experience in customer service or hospitality roles, ideally within front office settings.
• Excellent communication and interpersonal skills for engaging warmly and professionally with guests and team members.
• Strong organizational skills and the ability to multitask effectively in a dynamic environment.
• High accuracy and attention to detail in managing reservations, guest data, and payment processing.
• Ability to stay calm, professional, and focused on solutions when dealing with guest interactions.
• Basic proficiency in computer usage; experience with hotel Property Management Systems is highly advantageous.
• Flexibility to work on a rotating seven-day roster, covering shifts from 7am to 3pm or 3pm to 11pm.
• Full Australian work rights are mandatory; sponsorship is not provided for this role.

Additional Details

Employee Benefits include:

• Daily lunch provided.
• Discounts at the hotel’s restaurant.
• Access to Accor employee rates for stays at Accor properties worldwide.
• Discounts on food and beverages at Accor outlets.
• Convenient central city location with public transport access at the doorstep.
• Supportive and inclusive work environment.
• Opportunities for career advancement and professional development.