Front Office Agent (Saudi Nationals Only)

Overview

Join a hotel affiliated with the Accor group, encompassing over 45 brands, 5,500 hotels, and 10,000 dining and lifestyle locations globally. This role invites you to contribute meaningfully, grow professionally, and help craft memorable experiences for guests, colleagues, and the environment alike. Become a Heartist® and let heartfelt hospitality lead your career.

Role Summary

As a Front Office Agent, you will serve as the crucial initial contact, shaping guests’ first impressions. Your role is to deliver attentive, warm, and personalized service at every stage of their stay. Acting as a vital communication bridge between guests and the resort, you will ensure seamless and customized experiences from arrival through departure.

Key Duties

• Warmly greet guests with sincere enthusiasm and bespoke attention.
• Develop and maintain strong guest relationships through recognition and preferences tracking.
• Efficiently carry out check-in and check-out processes, ensuring exact and updated guest data.
• Escort guests, especially VIPs, to their rooms, facilitating a smooth transition into their stay.
• Manage payments, deposits, key issuance, and provide detailed explanations about rooms and hotel amenities.
• Comply with Saudi regulatory requirements by scanning passports and IDs and ensuring CID reporting accuracy.
• Anticipate the needs of repeat and VIP guests to tailor service effectively.
• Deliver accurate information regarding hotel facilities, dining outlets, and local attractions.
• Handle guest requests proactively and resolve complaints efficiently, documenting feedback properly.
• Manage special guest requirements throughout the stay to foster a caring experience.
• Collaborate closely with departments such as Housekeeping, Concierge, Engineering, F&B, and Reservations to meet guest needs.
• Ensure thorough shift handovers that maintain service continuity.
• Participate actively in daily briefings about occupancy, arrivals, departures, events, and internal updates.
• Confidently operate the Property Management System for all front office operations.
• Manage the Reception email inbox professionally ensuring timely responses.
• Conduct regular validation of registration cards and guest buckets adhering to data quality standards.
• Maintain float accuracy, process currency conversion, paid outs and follow cash handling protocols.
• Complete cashier audits at shifts’ end, balancing accounts and documentation.
• Spot and act on upselling opportunities for rooms, suites, F&B, and spa, supporting revenue goals.
• Register guests in the ALL ACCOR loyalty program aiming for or surpassing conversion targets.
• Protect guest information privacy and confidentiality.
• Abide by the hotel’s credit policy and all procedures relevant to cashiering and guest services.
• Follow Health, Safety & Hygiene guidelines strictly and be knowledgeable of fire and emergency protocols.

Candidate Profile

• Must be a Saudi national.
• Professional demeanor, polished, and confident in guest-facing roles.
• Open to fresh graduates or candidates with up to one year of similar experience.
• Energetic, adaptable, and capable of thriving in a dynamic environment.
• Excellent written and verbal communication skills in both English and Arabic.
• Team-oriented with the ability to collaborate effectively with colleagues.
• Ability to maintain focus on guest needs while maintaining calm and courtesy.
• Skilled in fostering positive guest relations.
• Exercising sound judgment when handling difficult guests.
• Comfortable working in a multicultural setting.

Additional Information

The working environment is supportive and dynamic, encouraging growth and teamwork within the hotel. Compliance with local labor regulations including work permit requirements is observed.