Front Desk Receptionist

Position Overview

The Front Desk Receptionist provides essential clerical support across multiple departments, facilitates communications about New York Film Academy (NYFA) activities, and ensures accurate and timely distribution of materials. Acting as the initial point of contact, this role welcomes guests, students, faculty, and staff, addressing their inquiries both in-person and over the phone.

Key Responsibilities

• Offer high-quality service to employees, students, and visitors.
• Serve as the primary contact resource for everyone in the building.
• Manage incoming phone calls by screening, transferring, responding to questions, and taking messages, including handling emails.
• Assist staff with administrative tasks such as copying, filing, mail handling, and data entry.
• Respond to information requests from staff, external educational institutions, and the public by providing guidance and directions.
• Provide support to designated administrative personnel with their day-to-day functions.

Required Skills and Competencies

• Experience in customer service or office environments involving teamwork.
• Ability to juggle multiple tasks simultaneously.
• Consistent punctuality and reliable attendance.
• Understanding and communicating school policies, procedures, and services clearly.
• Maintaining confidentiality of moderately complex records.
• Following both verbal and written instructions accurately.
• Handling pressure and meeting deadlines efficiently.
• Communicating courteously and tactfully with diverse groups including students, teachers, parents, and the public.

Education and Experience Requirements

• Possession of a high school diploma or GED.
• Familiarity with personal computers, particularly spreadsheets.
• Proficiency with Mac operating systems and Microsoft Office tools.
• Customer service experience is essential.
• Must have flexible work availability, including nights and weekends.

Additional Information

New York Film Academy (NYFA) is committed to equal employment opportunities. Employment decisions are made without regard to race, color, creed, sex, gender identity or expression, sexual orientation, age, religion, national origin, disability, marital status, military/veteran status, or any other legally protected category.