Freight Forwarder - Customer Operations Specialist

Overview

DSV, a global leader in transport and logistics, is expanding and seeking a dedicated Freight Forwarder to join their Control Tower team in Shannon, County Clare. This full-time, on-site role involves managing the visibility and control of shipments across the supply chain, ensuring high levels of customer communication and operational performance.

Key Responsibilities

• Maintain full oversight of customer orders and shipments throughout the supply chain process.
• Communicate clearly and professionally with customers by providing timely updates and resolving inquiries.
• Manage duties aligned with service standards, KPIs, standard operating procedures, and financial parameters.
• Accurately conduct administrative tasks such as file management, invoicing, customs documentation, and system data entry.
• Maintain precise in-transit reporting.
• Facilitate proactive communication among suppliers, carriers, and third-party logistics providers.
• Detect potential supply chain issues early and escalate alerts to prevent disruptions.
• Actively contribute to meeting departmental, branch, and overall company objectives.
• Establish and nurture strong internal relationships across Air Freight, Commercial, Finance, HR, and Brokerage teams.
• Engage professionally with external stakeholders including airlines, agents, overseas offices, and customers.

Candidate Profile

• Prior experience in office administration and customer service, preferably in logistics or distribution sectors.
• Proficient in using data management platforms and Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent organizational and planning abilities with the capacity to prioritize multiple tasks effectively.
• Reliable in delivering accurate work within deadlines.
• Strong analytical and problem-solving skills with a practical and solution-oriented mindset.
• Good understanding of operational workflows with flexibility to support diverse functions.
• Effective verbal and written communication skills focused on customer service and relationship development.
• Detail-conscious and committed to maintaining quality and accuracy.
• Proactive, adaptable, and capable of thriving in a fast-paced working environment.
• Motivated to learn continuously and develop professionally.

Benefits and Work Conditions

• Competitive salary package within a leading global company with over 160,000 employees in more than 90 countries.
• Enhanced annual leave entitlement starting from your first day, increasing with seniority.
• Access to a Salary Sacrifice Cycle Scheme.
• Employee counselling services supporting both physical and mental health.
• Company pension scheme offering life cover and critical illness protection for members.

Additional Information

Working hours are Monday to Friday, totaling 37.5 hours weekly. The company enforces necessary right-to-work verification and comprehensive background referencing, including five years of history at certain locations. Recruitment agencies are not accepted unless directly engaged by DSV beforehand. The company embraces diversity, inclusion, and respects individual rights, aiming to shape the future of logistics through innovation and collaboration.