Food & Beverage Server

About the Company

Raffles Makkah Palace upholds the prestigious Raffles standards, enhanced with authentic Arab hospitality. The property features 219 Suites and Duplex Villas offering stunning vistas of Masjid Al Haram, the Holy Ka’aba, and the city. It serves a diverse menu blending local flavors and international cuisines across four distinct outlets, creating a warm and inviting ambiance. Guests also have access to a renowned spa, fitness center, and advanced meeting facilities for business events.

Job Summary and Responsibilities

• Review daily schedules to identify VIP arrivals.
• Have comprehensive knowledge of menu items, including garnishes, ingredients, and preparation methods, and communicate this to guests courteously.
• Offer children's menus appropriately and describe specials and alternative dishes.
• Serve and clear food and beverages discreetly and professionally.
• Operate the POS system accurately for billing and payment procedures.
• Carry trays and manage table upkeep including linen and serviceware.
• Ensure guest satisfaction and address issues promptly, involving management when necessary.
• Follow cash and credit protocols as per Accounting Department's guidelines.
• Maintain cleanliness and organization of the restaurant during service.
• Polish silverware and replenish condiments like salt, pepper, sugar, and creamers.
• Stock workstations with necessary condiments consistently.
• Report guest feedback about food and beverages to management.
• Handle all operating equipment responsibly.
• Adhere strictly to safety, sanitation, and hygiene standards.
• Foster positive relationships with team members and across departments.
• Maintain complete knowledge of all food & beverage outlets and hotel services.
• Perform assigned opening and closing duties, including table setup per standards.
• Alert management to any deviations from policies or standards.
• Ensure safety and cleanliness of service and storage areas.
• Minimize wastage and mishandling of supplies and equipment.
• Conduct light cleaning and maintenance tasks within the outlet.
• Provide assistance to other Food & Beverage outlets during busy periods as needed.

Required Qualifications and Skills

• Basic proficiency in reading, writing, and speaking English.
• Professional grooming and neat presentation at all times.
• Ability to manage and account for cash efficiently and accurately.
• Strong communication skills and ability to engage with customers effectively.
• Capability to resolve problems with diplomacy and tact.
• Foundational knowledge of food and beverage products.
• Teamwork-oriented with excellent interpersonal skills and attention to detail.
• Completion of secondary education.
• At least one year of experience in food and beverage service.
• Previous experience with customer interaction or cashier duties.

Additional Information

Diversity and Inclusion Commitment: This company embraces diversity and aims to attract and promote talent from varied backgrounds.

Why Join: Working at Accor offers more than just a job — it's a place to be yourself, develop your career, and find meaningful work that matters. The company encourages continuous learning and provides an inclusive environment focused on growth and innovation in hospitality.