Floor Supervisor / Assistant Outlet Manager

Role Overview

The Floor Supervisor / Assistant Outlet Manager will oversee everyday operations at the outlet, ensuring efficient service flow, excellent team collaboration, and a consistent premium guest experience throughout their shift. This position requires a hands-on leader who manages shifts, controls the dining area, supervises the team, and upholds standards of service, cleanliness, and compliance during operating hours.

This role serves as a crucial intermediary between the service team and outlet management, focusing on driving execution, discipline, and uniformity during opening, service, and closing times.

Key Responsibilities

• Manage the dining area during service to guarantee seamless guest movement, effective teamwork, and prompt assistance to service personnel.
• Assist the Restaurant Manager with daily venue management and take full leadership of shifts in their absence.
• Observe guest experiences attentively, address any concerns professionally, and aid in service recovery to ensure high guest satisfaction.
• Oversee table assignments, seating arrangements, reservation communications, and section balancing to optimize service efficiency.
• Lead shift briefings to communicate essential operational priorities, including reservations, VIP guests, menu changes, and service instructions.
• Direct and supervise service staff, deliver on-floor guidance, and support ongoing training, coaching, and performance monitoring.
• Maintain strict standards of cleanliness, organization, personal grooming, and outlet presentation at all times.
• Assist with opening and closing procedures, including cash reconciliation, inventory checks, and preparing the outlet for operations each day.
• Ensure compliance with hygiene, health and safety regulations, and operational protocols throughout the floor area.
• Promptly report operational challenges, staffing shortages, guest complaints, and maintenance needs to the appropriate management personnel.

Performance Indicators

• Efficient and smooth shift operation and service flow.
• High guest satisfaction achieved through effective complaint handling and service issue resolution.
• Strong team oversight ensuring discipline and uniform quality service on the floor.
• Maintaining cleanliness, grooming, and adherence to all operational standards within the outlet.

Candidate Profile

• 2 to 4 years' experience working in restaurant or hospitality settings with supervisory or senior floor responsibilities.
• Solid knowledge of front-of-house operations, guest service management, reservation flow, and team coordination.
• Ability to calmly and professionally manage guest complaints, challenging service situations, and busy periods.
• Effective leadership traits, excellent communication capabilities, and aptitude to supervise front-of-house teams successfully.
• Familiarity with point-of-sale (POS) systems, cash handling, and shift operational procedures is preferred.
• Proficiency in English is required; additional languages are beneficial.