Executive Assistant to Founder - International Ecommerce Men's Fashion Brand

About the Role

We are an internationally operating men's fashion brand on Shopify, seeking a highly organized and proactive Executive Assistant to closely support our founder. This full-time remote position is long-term and pivotal in managing and streamlining business operations. Our company values family ethics and compassion, offering flexibility to accommodate personal responsibilities like school runs or care duties, as long as high-quality work is delivered.

Key Responsibilities

• Oversee the founder's email inbox by prioritizing, drafting responses, and ensuring timely follow-ups to avoid missed communications.
• Coordinate with business partners including warehousing teams, suppliers, and billing departments.
• Monitor social media channels and effectively delegate customer support tasks to the team.
• Maintain and update Shopify product listings including titles, descriptions, collections, tags, metafields, and images.
• Manage supplier communications, track orders through confirmations and shipping updates.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) combining video tutorials and written documentation for recurring tasks.
• Implement and optimize workflows using tools such as Google Suite, Slack, and AI applications.
• Use AI technology daily for drafting content, summarizing information, conducting research, and accelerating work processes.
• Conduct thorough audits of your work to catch mistakes before they reach the founder.
• Escalate issues to the founder only when absolutely necessary.

Required Skills and Experience

• Fluent written and spoken English communication.
• Hands-on experience managing Shopify administration tasks, including product handling and basic store settings.
• Proficient in managing executive-level email correspondence.
• Skilled in creating and documenting SOPs and process workflows.
• Familiarity with Google Suite tools (Docs, Sheets, Drive, Calendar) and Slack for team collaboration.
• Comfortable leveraging AI tools such as Claude to enhance daily productivity.
• Exceptional attention to detail and strong independent work ethic.

Preferred Bonus Skills

• Experience with ecommerce or direct-to-consumer fashion brands.
• Knowledge of SEO optimization strategies.
• Familiarity with Meta Ads or Google Ads platforms.
• Basic graphic design, video editing, or content creation skills using tools like Canva.
• Interest and experience in social media management.
• Previous support experience with a founder or CEO.

Growth and Impact

• Within three months, the founder should be fully relieved from handling Shopify admin and routine emails.
• All repetitive tasks will have your own created and owned SOP documentation.
• Continuous improvement of business systems month after month without prompting.
• Completing 40 hours per week while enhancing processes rather than just maintaining status quo.
• Opportunity to expand skills in marketing, product development, and advanced AI directly under founder guidance, fostering career progression.

Additional Application Instructions

Candidates must begin their application with the phrase "Systems set you free" and answer five specific questions regarding their Shopify management experience, executive support background, SOP creation, AI usage, and handling complex operational scenarios. Without completing these, applications will not be considered.

Lastly, applicants are also required to identify one line in the job ad that contradicts the role's values and explain why briefly.